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Job Title: Community Manager - Bilingual (French) - Remote
Location: Neenah, WI
Duration: 8 Months
Job Type: Contract
Schedule: Part-time hours, days and evening shifts
Hours per week: 20
Responsibilities:
Act as the external voice of the company and specific brands while simultaneously acting as the voice of the customers internally
Oversee single or multiple brands within a category
Ensure that internal & external customers receive the best and most effective, integrated and efficient Customer Experience available
Manage conversational calendars and proactively engage with customers
Implement the Company Online Community Strategy, managing engagement and interactivity with its audience, and fostering community spirit
Participate in new initiatives (i.e. social, global) and presentations to expand services offered and department revenue and profitability
Continually evaluate the company online marketing and outreach strategies, including both tools presently being used and emerging technologies
Keep up to date on Consumer Service, Customer Experience, and contact center and social media industry trends and best practices
Qualifications:
Bachelor's degree in a relevant discipline (i.e.; PR, journalism, communication, marketing or other relevant areas), or demonstrated equivalent ability and experience in the targeted area
Minimum of 1-3 years of experience is typically expected in entering this position
Fluency in French is required
Ubertal Inc
