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Help Desk Bilingual
Location: US-TX-Dallas
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Do you have a passion for innovation? Are you excited to leverage cutting-edge technology to solve big business problems? If your response to those questions is "yes", we would love for you to join us! At OrangePeople we consult for some of the most prestigious brands in the world. But more importantly, our consultants have a voice in the vision and future of the company. At OrangePeople, our focus is people. It's right there in our name. Responsibilities: - Interface with customers to clarify requirements and problems.
- Staging/testing of customer's application updates and bug fixes.
- Troubleshoot / diagnose the application issues.
- Work with end users and other support departments to define, reproduce, and countermeasure issues.
- Ability to create/maintain standardized processes.
- Support emergency application changes or business requests.
- Create detailed/clear documentation & problem reports.
- Daily time management and accurate time reporting.
- Translate system and application documents in both English and Japanese.
- Provide off-hours support as needed, both onsite & remotely.
- Work Experience Requirements.
General: - Good time management skills.
- Good communication skills which will facilitate working with people at remote locations.
- Ability to work on multiple tasks throughout the day.
- Flexibility to adjust to changing needs.
- Ability to work together with a small team.
- Ability to understand and decipher customer needs.
Technical: - Basic computer knowledge (understanding the technical word).
- Knowledge of ITIL is a plus.
- Knowledge of System Development Methodology, writing business cases, system requirements, design documentation, and test cases are plus.
- Knowledge of the Help Desk Ticket System is a plus.
- Judgement Requirements.
Additional Notes: - Other than standard guidelines, procedures, and assignments, little direction may be given.
- The candidate must be able to manage his/her time and assignments.
- Thoroughness in completing tasks on time with high quality is imperative.
- Information Security is a priority and the enforcement and adherence to corporate security policy is critical.
- The candidate will interact with the entire Information Systems division, receive instructions, support projects and share status information, but will also be in contact with other groups to coordinate changes and obtain requirements.
Additional Responsibilities: - Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
- Contribute to OrangePeople technical discussions, peer reviews, etc.
- Contribute content and collaborate via the OrangePeople-Wiki/Knowledge Base.
- Provide status reports to OrangePeople Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & technologies, innovative training & education. An ideal OrangePeople Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Orangepeople
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