The Senior Manager of Interaction Design will report to and work closely with the Senior Director of Smart Buildings, and primarily be focused on leading focus groups and usability research in support of the new Client Associate Application. You will collaborate with other functions within the team to strive for excellence in design and build experiences that solve complex interactions with elegance and simplicity. You will develop and design original concepts aligned to business and product objectives, distribute the creative in uniquely parsed ways across the globe, and measure and optimize the creative execution based on results.

The ideal candidate will be a major contributor within the team and will be responsible for delivering experiences that are measurable and that drive higher conversion and satisfaction across all our digital products. You will help to define the design vision for our users, make data-driven decisions and execute on those results.

Collaboration is key - you will be both a leader and a "doer", contributing to and executing any and all design efforts through an omni-channel lens. Additionally, this position will be responsible for working across the Digital group and with external teams of interaction and visual designers, copywriters, and partners to evolve our user experiences across multiple devices and platforms. A combination of UI/UX design and usability research expertise is essential for success in this role.

Team mentality is not a consideration in this position, it is mandatory in order to achieve and push for continued success as the global leader in hospitality. Our users come first as we strive to achieve seamless digital experiences worldwide.

4-year degree from an accredited university in Information Architecture, Interaction Design, User-Centered Design or related major and 4 years of experience in information architecture, user experience, library sciences, or business analysis OR unrelated 4-year degree and master's degree in from an accredited university in Information Architecture, Interaction Design, User-Centered Design or related degree and 4 years of experience in user experience, information architecture, library sciences, or business analysis.

Experience in solving problems, thinking logically and analyzing complex use cases

Demonstrated ability to deliver results under challenging conditions, taking complexity and breaking it down to understandable chunks, taking ambiguity and bringing it into focus