TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

• Provide customer service to external Agent and Group customers, primarily via inbound phone queue, with the web-based enrollment and billing tools that Automated Group Reporting supports.
• Additionally, conduct special assignments as requested and analyze membership reports, resolving external customer membership issues.

• Demonstrated skills including organizational (ability to prioritize multiple assignments), analytical (attention to detail) and interpersonal (written and oral, including internal and external contacts) are required.
• Demonstrated flexibility, self-discipline and ability to work independently, as well as within a group is required.
• Ability to perform as a self-starter, with motivation to consistently produce high quality results is required.

• Strong creative problem-solving skills are required.
• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent.
• Proficiency with Microsoft Word and Excel. Microsoft Teams experience is a plus.

• Working knowledge of Client operating systems/applications considered a plus (MetaVance (MTV), Client ISIM/Secured Services, eMVP and eBilling).
• Minimum of 1-3 years of Healthcare payer (membership & billing specific) experience preferred.

• High school diploma or GED. Two years college preferred.