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Position: Jr Salesforce CRM Production Support
Location: Remote
Duration: Permanent/ Fulltime
Requirement:
Technical Skills: hands on experience in MS Excel, Ability to write and understand SQL Query, knowledge of Salesforce CRM configuration (role / profile) and reports
Experience Required
A minimum of 2-3 years of experience supporting and administering Salesforce CRM in a financial industry domain
Technical Skills: hands on experience in MS Excel, Ability to write and understand SQL Query, knowledge of Salesforce CRM configuration (role / profile) and reports
Communication Skills: Excellent communication skills, both verbal and written. Must be able to communicate effectively with business users, technical team members, and management.
Analytical Skills: Strong analytical and problem-solving skills are important, as they will be required to troubleshoot issues and identify the root cause of problems.
Attention to Detail: Attention to detail is essential when working with data in Salesforce CRM, as even small errors can have significant impacts on the accuracy of reports and other data-driven decisions.
Customer Service Orientation: A strong customer service orientation is critical, as the Salesforce CRM Support Specialist will be working directly with end-users to resolve issues and answer questions. Ability to Work in a Team: The ability to work collaboratively with other members of the support team, as well as with developers, business analysts, and other stakeholders, is essential.
Roles & Responsibilities
Perform Day to Day Production Support for Salesforce CRM System
2. Responsible for maintaining and creating the support request log, knowledge article and training documents
3. Understand the business queries regarding CRM system, before responding to a business query, make sure you understand the issue or question being raised. If necessary, ask for more information or clarification
4. Provide a solution, once you understand the query, provide a clear and concise solution or answer. If the issue requires further investigation or input from other team members, let the users know that you are working on it and provide estimated timeline for resolution.
Sysmind LLC
