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The Business Analyst is responsible for working with functional areas of the business to understand system change requests and then prepare design documents for the Frontline IT organization to develop from.

Essential Duties

• Work with major functional areas of the business to understand and document change requests submitted to the IT organization.
• Knowledgeable on integrations with internal and external applications; research any dependencies and work on system design plan with solution architect and developers.
• Review and analyze how changes to the business process and / or business needs will impact technical requirements throughout the system and organization.
• Shepherd ideas through the System Development Life Cycle to ensure new business processes and system changes are documented, developed, tested, and promoted successfully
• Create Software Requirements Specifications, use cases, technical requirements, wireframes, system flow diagrams, and other documentation for Guidewire configurations and custom software development projects.
• Clarify requirements prior to delivery of documentation to the Application Delivery team.
• Become an expert on Guidewire systems and our system implementations.
• Work with Operations team to triage production issues prior to development involvement.
• Be the liaison between functional leads, development teams and support teams.
• Support UAT (User Acceptance Testing) sessions during UAT phase.
• Support production releases Perform smoke testing
• Work with the QA team to ensure test cases are current, correct, and cover alternative paths for existing and new system functionality.
  

• 4+ years of hands-on experience as an IT Business analyst in Guidewire Digital Portal projects: Product navigation, Product model, Policy or Claims or Billing Transactions, Integrations, OOTB functionality and integrations, Business rules, Troubleshooting incidents/issues etc.
• Hands-on experience in one or more products: Customer Engage, Producer Engage, Customer Engage, GPA, AMP, Claims portal
• Thorough knowledge and experience of agile methodologies.
• Skilled at writing detailed Software Requirements Specifications (SRS), use cases, and wireframes.
• Strong background using defect-ticketing software (such as Rally, JIRA, etc.) to document software requirements, user stories, defects for development teams.
• Experience working daily in cross-functional teams.
• Skilled at negotiating consensus among departments that request sometimes conflicting or inconsistent software requirements.
• Proficient using browser web development tools.
  

• Bachelor's degree from an accredited college or university.
• Excellent written and verbal communication skills.
• Ability to manage time effectively and work on tasks with competing priority.
• Attention to detail and ability to multi-task.
• Strong analytical skills and a self-starter attitude required.
• Proficient computer skills, including Microsoft Suite (Word, PowerPoint, Outlook, and Excel)
• Familiarity with HTML, XML, SOAP APIs, UX Design
• P&C Insurance industry experience is must.