Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Job Title: Customer Advocacy Manager
Location: San Jose, CA

Responsibilities:

• Support building a healthy customer advocacy pipeline, recruitment and request fulfillment process
• Vet advocate leads* internally prior to contacting the customer
• Capture pre-interview notes on each customer, their business and how BILL solutions have helped them succeed
• Follow up on leads from - executives, product, event marketing, sales, customer success, and from third-party review sites like G2, Capterra, Trustpilot, etc.
• Be an active advocate of the BILL Customer Community
• Track cross functional activation requests
• Request fulfillment for customer advocates to participate in various communication, marketing and sales activities
• Follow up with appreciation gifts
• Synch with team on reference utilization and other tracking tools (e.g., Reference Edge)

The Ideal Candidate:

• 5+ years of customer marketing experience, preferably with running customer reference programs, advocacy community programs
• A passion for identifying and connecting with customers across a diverse set of industries and thinks strategically about how the customer's story will help BILL win more customers
• Customer-centric mindset and experience serving as the voice of the customer
• Experience with content production and editorial storytelling
• Results driven, able to function well in a fast moving environment
• A strong collaborator
• Detail-oriented and highly organized
• Exceptional communication skills, both written and verbal
• Experience with: Google Workspace, Asana, Salesforce, ReferenceEdge, Seismic, User Evidence, Slack