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Duties and Responsibilities
The resource will be part of the IT Service Management team and will be responsible for but not limited to the following:
1. Responsible for identifying, extracting, integrating, and analyzing multiple, complex data and data sets in support of ITSCB(link removed)>
2. Develop scripts to extract data, automate processes, and integrate tools.
3. Provides expertise on data analysis, business intelligence tools, data visualization and systems analysis and design(link removed)>Interprets data, analyze results using statistical techniques and provide ongoing reports for ITSCB, ITS Support teams and Leadership Team.
4. Develops and maintains reports and dashboards that provide insights in support of IT operations, compliance, and cybersecurity.
5. Data Sources: Learns, understands, and becomes proficient in relevant and external data sources and systems including but not limited to ServiceNow, Splunk, RSAM. Utilizes appropriate data sources, definitions, and integration for analysis as appropriate. Understands the limits of use for each data source as well as the differences between similar elements in different data sets.
6. Presentation of Data: Develops written and graphic presentations of information for staff. Using creative and adaptive thinking skills, designs and creates a wide range of polished, engaging, innovative and relevant reports, briefs, presentations, and visualizations that present large amounts of information in ways that are universally understandable, easy to interpret, and communicate compelling stories to diverse audiences to inform decision-making and support quality and safety related improvement projects.
7. Solves complex business process and information requirements problems via a combination of analytic judgment, process automation (scripting), and proven analytic practices.
8. Researches, identifies, and defines new process improvement initiatives and opportunities. Conduct trend and predictive analysis to drive innovative solutions to improve service delivery.
Selection Criteria:
Bachelors or Masters degree in Computer Science, Engineering, Statistics, or related field
Minimum 4-6 years of experience in scripting, data analysis and data visualization
Proficiency with common data science toolkits, such as R, SAS, Python, SQL, PowerBI, to manipulate data and draw insights from large service management and cybersecurity data sets, required.
Proficiency with data visualization tools, such as Tableau or Business Objects, to report, analyze and interpret service management and cybersecurity data and convey insights to disparate audiences, required.
Proficiency with scripting and automation tools such as, python, R, ACL, power shell, power automate, required.
Experience in automating IT controls testing, process optimization and data manipulation, reports, and dashboards a plus.
Strong grasp of IT security controls and IT best practices.
Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group.
Strong sense of urgency necessary to meet objectives and deadlines; self-starter, must have initiative.
Flexibility and ability to prioritize conflicting demands in high-pressure and time-critical situations.
Ability to work independently and within groups, must be self-motivated and able to work independently with minimal supervision.
Ability to build and sustain cooperative and collaborative relationships in a multicultural team environment.
Highest ethical standards.
Ajace Inc
