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About Mindful Support Services
Founded in 2011, we are a mental health organization whose mission is to create, facilitate and support access to high quality mental healthcare in our community. Focused on business-to-business support services for independent therapy and psychiatric private practices, we provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing, and collecting payments from patients and insurers.
Our teams support over 850+ mental health providers and in turn over 20,000 patients per week across 8locations and virtually via Telehealth. We are engaged, dynamic, and energized collaborators who are committed to growth, transparency and to making an impact in the world of mental health services!
Are you results driven? Do you thrive in a scaling, fast-paced environment? Have you been looking for a place where you can immediately make an impact? This may be the right fit for you.
About the Role:
Mindful Support Services is actively seeking a Revenue Cycle Manager to be a part of a fast-growing, collaborative team. The Revenue Cycle Manager is primarily responsible for maximizing revenue and reimbursement through the effective management and utilization of the revenue cycle. Specifically, this position is responsible for the revenue and billing processes and systems. They will drive procedures supporting insurance verification, patient account billing and collections, coding and documentation, charge entry, and account adjudication. As a key leader of the company, this manager creates and fosters a culture of inclusivity, respect, understanding, and empowerment in service to the well-being and growth of its providers, patients, and employees.
Responsibilities
Overview: Works across functional groups to help monitor and improve all aspects of revenue cycle, including, but not limited to, insurance verification, patient registration, co-pay collection, billing, coding, AR management, system design, operation metric development, payment posting and account reconciliation.
Insurance Relations: Maintains detailed knowledge of current government and third-party payor-specific regulations and ensures MSS is compliant with billing and documentation requirements.
- Analyzes payor performance and provides analytics related to all payers.
- Collaborates with payor key personnel on strategy and resolution of issues with goal of improving reimbursement.
Compliance: Maintains best practices that align with Compliance and HIPAA Guidelines.
- Implements and enforces written policies and procedures that govern proper claims accounting functions.
- Ensures Billing Department adheres to regulations, company policy, HIPAA, 42CFR, CMS, HRSA, FQHC guidelines and statutes and contract requirements, as applicable.
Process Improvement: Actively identifies, initiates, drives and participates in quality improvement initiatives related to the revenue cycle in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
- Actively drives process improvement within department with emphasis on quality and efficiency.
Reports and Projects: Prepares operational metrics and statistical reports along with completing all required projects and reports as directed.
- Monitors key performance indicators in revenue cycle and works closely with management to improve cash flow, reduce denials, and minimize bad debt.
Technology: Works effectively with available technology tools, evaluates technology solutions and recommends changes when appropriate.
- Works with EHR vendor on Electronic Interchange (EDI) issues and system upgrades to maximize practice management system utilization.
- Coordinates with IT department to ensure technological controls are documented and maintained.
Provider Relations: Develops and implements provider relations training, communication and applicable seminars to support provider success.
Attends meetings as required and participates on committees as directed.
Performs other related duties as assigned or requested
Requirements
Qualifications
Bachelors degree in finance, business administration, healthcare administration, or related field
Minimum 5 years of supervisory experience, preferably in health care and behavioral health setting
Minimum 3-5 years experience in billing, accounts receivable, CPT and ICD-10 coding
Working knowledge of regulatory requirements pertaining to health care operations and their impact on cross functional organizational operations
Sound knowledge of health insurance providers
Proficient in all Microsoft Office applications as well as medical office software. Recent experience working with AdvancedMD is preferred
Strong interpersonal and organizational skills
Excellent customer service skills
The ability to work in a fast-paced environment
Ability to carry out assigned tasks timely and efficiently
Must be a working manager who is self-motivated and detail-oriented
Excellent communication skills, both oral, written, and interpersonal
Flexible, strategic team player with infallible integrity and ethical standards
Other Qualifications
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer and telephone keyboard reach.
Light to moderate lifting is occasionally required (up to 25 lbs.)
Ability to sit at a desk and computer terminal for an extended period of time.
Ability to move about the facility.
Vision, hearing, manual dexterity and eye-hand coordination must be adequate for performance of job duties.
Benefits
Compensation and Benefits:
- 75% employer covered Health, Dental & Vision benefits plan
- 401(k) savings plan with employer matching upon eligibility
- 8 paid holidays
- 15 PTO days accrued annually
- Professional and career development opportunities
- Compensation evaluated with opportunities for advancement
Job Type: Full-time, Fully In-Office
Base Salary: $105,000 to $125,000
We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Background check required. Come join a strong team making an impact in the service world of mental health!
Mindful Support Services
