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Resource Innovations is seeking a Senior Customer Service and Rebate Processing Team Supervisor to join our growing team in the Salt Lake City, Utah Location. As a Senior Customer Service and Rebate Processing Team Supervisor with Resource Innovations, you will be focused on the development and follow through of business processes and ensuring that our team is understanding of these processes. The ideal candidate will have at least one year of supervisory or development experience, preferably in a contact center setting.
Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, were constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, were driving the material change needed to renew the promise of energy. Discover how at (link removed)(link removed)>
Duties and Responsibilities
- Responsible for the daily management of staff activities to achieve same day processing ofall received rebate applications
- Responsible for the daily management of staff customer service adherence goals tosupport client service levels
- Ensures all applications meet program and quality standards in preparation for payment
- Manages rebate application pre-batch activities daily and payment batch activities weekly
- Tests all databases and processes prior to program launches and changes
- Evaluates current procedures and work with internal teams to implement improvements, further database capabilities, and streamline processing
- Provides continuous improvement suggestions
- Monitors and coaches staff regarding daily processing goals and data entry goals
- Handles customer escalations as needed via call/email to achieve immediateresolution
- Works directly with client to handle any needs, processing adjustments, additional assignments
- Engages in team building activities to help staff understand, embrace, and achieve keyperformance indicators
- Provides program specific training for supported programs, including review of policy/procedure training with each representative
- Other duties as assigned
Requirements
- A high school diploma or equivalency required
- Strong verbal and written communication
- Detail oriented, sharp memory and accuracy skills
- Call center experience or customer service and chat experience is a plus
- Demonstrated proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
- Proficiency with Outlook and MS supported programs
- Superior organizational, prioritization, and attention-to-detail skills are required
- Excellent verbal and written communications skills with clients and all levels of internal employees
- Self-motivation and exceptional follow-through skills are a must
- Ability to work through difficult tasks in a professional manner
- Coaching and/or training
- Leadership experience
- Team Building
Benefits
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
About Resource Innovations
Resource Innovations (RI) is an energy transformation firm. Women-led, purpose built and focused on impact, were constantly expanding our portfolio of solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. Building on our expertise in energy efficiency, were driving the material change needed to renew the promise of energy. Discover how at (link removed)(link removed)>
Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.
Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.
Resource Innovations
