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Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae((link removed)) is looking for the right candidate to join our tight-knit and ambitious leadership team!

**This could be your debut opportunity to enter the management field for the first time, or a new challenge if you are currently in a leadership role and looking for growth. We are eager to invest in a great fit and let your talent shine.

Who are we?

Sundae TM is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple missionTo Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be THE place to work and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice Cream

Who are we looking for?

We are searching for a candidate who is:

• Highly skilled in customer service and serves others enthusiastically
• A passionate leader who leads by example and welcomes the challenges of managing others
• Self-motivated and can manage autonomously
• Organized and time/task management focused
• A confident problem solver in high pressure situations
• Coachable and receptive to feedback
• A great team player who goes where needed to ensure success

Store Manager Responsibilities:

• Lead a team of 8-15 retail staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism
• Ensure operational success through adequate staffing; support business requirements by being available for emergency coverage
• Monitor sales trends to schedule ideal staffing requirements while controlling labor costs
• Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
• Manage high-quality waffle cone, toppings, and sauces production standards while meeting heavy volume demands
• Maintain exceptional cleanliness, organization, and appearance throughout the store
• Recruit, hire, train, and retain talented team members, shift leaders, and assistant store managers
• Monitor seasonal sales trends to adjust ideal staffing schedules while controlling labor cost
• Meet or exceed restaurant food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required
• Participate in and contribute to regular staff, management, and leadership meetings
• Perform various administrative tasks related to department operations

Requirements

• 3+ years of customer service experience required
• 1+ year of foodservice or retail management experience preferred
• 1+ year of foodservice experience preferred
• High school diploma or equivalent
• 18 years of age or older
• Proficient in Microsoft Office and Outlook
• Valid Restaurant Manager Serv Safe certificate or equivalent (may be obtained within 30 days of hire date)

Physical Requirements:

• Move, traverse or remain in a stationary position for up to 10 hours
• Constantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreens
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Benefits

• Annual compensation range: $48,000- $52,000
• $1,500 starting bonus to be paid within 45 days of first day of employment*
• Yearly review and performance-based raises
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Group Health Insurance benefit (50-100% employer contribution to premiums)
• Dental Insurance benefit (50-100% employer contribution to premiums)
• 401k Retirement Plans with Employer Matching
• Monthly product allowance and product discounts
• Individualized mentorship and growth opportunities

*Must remain employed and in good standing for 6 months from the first day of employment in order to be eligible for hiring bonus without liability for repayment.