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The Technical Account Manager at McLane Intelligent Solutions will be one of the driving forces of our success. This role will be responsible for maintaining a positive relationship with our clients and ensure their technology needs are attended to in a timely fashion. The TAM will also work with the McLane Intel team to ensure "White Glove" service occurs for each client.

Responsibilities:

• Develop and maintain client road map based on company technical stack
• Develop and maintain client business plan
• Advocate for the client to ensure their service expectations are being met
• Analyze clients needs and suggest upgrades or additional features to meet their requirements
• Ensure clients projects are happening quickly and client is aware of project status
• Maintain regular contact with assigned clients to ensure we are aware of issues they may have and are able to address any concerns
• Communicate with client POC during emergency issues to ensure they are up to date on the issues and we are aware of any deadlines they may have
• Collaborate with the Sales Team to win new business
• Meet with Professional Services Team to ensure projects are designed for success prior to quoting
• Represent the company at various events as needed

Requirements

• Four year degree in Technology related industry (can be offset by experience)
• Proven work experience as a Technical Account Manager
• Minimum of three years of experience communicating with clients regarding technical issues
• Work with Windows workstations and servers
• Familiar with Microsoft 365 product offerings
• Familiar with networking topology and concepts
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent customer service

Benefits

• Health, Dental, Vision, and Prescription insurance
• Short-term and long-term disability benefits
• 401K
• Flexible Spending Accounts
• Company provided Life Insurance
• Paid Vacation, Sick Leave and Holidays