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INTRODUCTION:

T2 Tech is assisting with the recruitment and selection of an EHR MANAGER for one of their prestigious clients in Los Angeles. This client is a leader in the healthcare space providing affordable healthcare to Los Angeles residents. This healthcare system also has a network of clinical practices and health related programs offering services throughout the community.

SUMMARY:

The Electronic Health Records Manager (EHRM) will be someone with a clinical background who understands clinical workflows, data analytics, and reports. The EHRM is responsible for the oversight, project management, training, and optimization of the electronic health record and related systems (the EHR").

The EHRM serves as liaison between external vendors and internal support teams for the components of the EHR system. They manage the implementation of new applications and system updates/enhancements. The EHRM develops and implements strategy related to utilization and optimization of the EHR and serves as the functional expert in the reporting capabilities of these systems. The EHRM leads operational and clinical workflow development, as well as system upgrades, maintenance, and optimization activities. The EHRM develops partnerships and collaborates with end-users (i.e., providers and staff), health center managers, and senior leadership to identify optimization opportunities for all aspects of the EHR.

The EHRM leads a team of EHR Analysts. The EHRM directs the performance of this team, as they provide training and support to health center end-users in both clinical and business operations. Additionally, this role is responsible for all personnel functions connected to leading the EHR Analyst team. This includes hiring, coaching, delivering performance appraisals, developing performance improvement plans, and disciplinary action as needed. The EHRM will train staff to be proficient in the use of the EHR. They will also implement policies and procedures to maintain compliance with all laws and regulations. From time to time, the EHRM will be required to work after-hours and on weekends when special projects require such schedules.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Supports and implements the organizations vision, mission, and values.
• Determines priorities and methods for completing daily workload to ensure that all responsibilities are carried out in a timely manner.
• Performs all job functions in a professional and courteous manner. This includes answering all general phone calls timely and providing excellent customer service to internal and external customers.
• Supervises personnel to include screening, interviewing, hiring, disciplining, and terminating. Guides, directs, disciplines, coaches, and motivates staff regarding work performance, problem solving and decision making to ensure staff meets work standards. Conducts all aspects of supervision in a professional, consistent, and objective manner.
• Completes introductory and annual performance reviews on or before the due date(s).
• Performs job duties independently and exercises good judgment.
• Fosters and promotes a culture of service excellence and accountability.
• Establishes and maintains good rapport and appropriate intradepartmental relationships with providers and staff to create an amiable atmosphere in the work environment. Provides leadership by utilizing good communication skills and encouraging open communication.
• Leads a team to provide support to health center operations, clinical, nursing, business services and others to facilitate the adoption and optimal use of the EHR.
• Partners and collaborates with leadership and users to identify opportunities for added EHR efficiencies in health center operations, clinical practice support and billing services, resulting in improved health outcomes.
• Practices good financial stewardship by maximizing revenue and minimizing expenses. Responsible for meeting budgeted expenses including managing overtime and vendor cost management through vendor and statement of work (SOW) cost analysis, review, and recommendation.
• Manages member-managed system setup such as the provider master file, security, fee schedules and preference list.
• Ensures compliance with federal, state and local regulations and all safety requirements (e.g., OSHA) and other regulatory agencies.
• Provides continuous error queue monitoring and, in consultation with other managers and directors, develops error mitigation plans and recommends corrections and/or optimization plans.
• Develops professional working relationships with directors and managers to identify and resolve significant issues/concerns impacting the achievement of QHC organizational goals and escalates as necessary.
• Actively and constructively participates in workgroups and committees supporting best practice guidelines and processes including activities and data evaluation for Patient Centered Medical Home (PCMH), access standards, Healthcare Effectiveness Data and Information Set (HEDIS), Pay for Performance (P4P), clinical operational workflows, and audit-readiness for National Committee Quality Assurance (NCQA) recognition and other regulatory agencies, ensuring standards are met or exceeded.
• Trains health center staff to utilize practice analysis to track health center progress in achieving managed care contract requirements and goals.
• Leads the development of documentation and maintenance of workflows for the EHR and provides oversight of the training schedules, agendas, and role-specific course materials, job aids and post training competency testing as they relate to the EHR systems.
• Leads team of EHR Analysts and is responsible for monitoring training programs to ensure end-user competency. Continuously monitors the EHR Analysts activity to deliver effective EHR training and support.
• Meaningfully participates in OCHIN workgroups and user meetings, recommending system optimization strategies. Gains information about future releases and leads implementation of new EHR systems features and upgrades.
• Conducts regular staff meetings to discuss safety and compliance issues, customer service, organizational changes, and staff development and training. Attends internal and external meetings as required.
• Uses discretion and judgment in handling sensitive or confidential information. Answers all employee and client inquiries in a timely and courteous manner. Listens and responds to employee disputes and understands which decisions can be made alone and which need to involve others.
• Complies with organizational policies and procedures.
• Performs all other duties as assigned.
• Must be willing and able to work at all locations as needed to meet patient care needs.
• Must be willing and able to work all business hours; and from time to time, depending upon project requirements, will need to work after-hours and on weekends.

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• Bachelors degree from four-year college/university in computer science, business administration, or clinical background (i.e., RN or nursing background) with a strong background and understanding of workflows and data analytics. Advanced degree in a related area is preferred.
• Three years of progressive supervisory/management experience required.
• EHR/Practice Management implementation, go-live, data reporting, and report development and interpretation experience preferred.
• EPIC experience required.
• Epic certification, multiple EHR certifications preferred.
• Two years EHR implementation project management experience required; project management certified preferred.
• Understanding of professional billing, coding, managed care practices/principles, payer reimbursement methodologies, and managed care requirements/strategies is preferred.
• Valid California Drivers License and active automobile insurance required.

Benefits

ANNUAL SALARY RANGE:

$94K-$140K

The salary is based upon the candidates skills and specific experience qualifications.