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#LI-Remote

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Find out where the launch difficulties will bebefore theyre difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we dont just deliver information and insights. We deliver answers you can act on.

The Norstella Sr. Director of Product Operations is responsible for the overall alignment of key activities and milestones across the global product management function. Working closely with product teams across Norstella business units as well as other cross-functional stakeholders, this person will ensure coordination and transparency to our overarching product performance objectives. This includes but is not limited to roadmap alignment, product lifecycle insights, and ongoing operational communications and reporting mechanisms. This person will also have responsibility for guiding the prioritization and development of Norstellas next generation product development platform, charged with providing a unified cross-product experience for both product development teams and ultimately Norstella clients.

Responsibilities

• Aligning roadmaps and strategic product priorities across Norstella business units.
• Streamline communication across product and business units to facilitate early product innovation processes as well as launch activities, such as go / no-go decisions.
• Working closely with business units and support functions, map key investments and performance metrics
• Work closely across commercial and product marketing to sharpen go-to-market strategies and improve the overall customer experience
• Align Norstella business units across a common product language, metric set, decision framework and launch process.
• Develop and maintain a global product master to support cross-BU innovation, solution packaging and pricing objectives.
• Provide ongoing product / user insights across Norstella product lifecycle
• Working closely with technology leadership, drive the prioritization, enablement and adoption of Norstellas next gen product development platform.
• And other duties as assigned

Requirements

• 5+ years in multi-product line product management / product ops / product marketing roles
• 3+ years in a senior product management role at a fast-paced, highly customer-centric SaaS and/or data products environment. Will have brought to market multiple product offerings over a very short amount of time.
• Excellent communicator and ability to manage across a broad stakeholder set including product, technology, commercial and delivery
• Ability to manage multiple, often times competing, priorities.
• Excellent at simplifying and synthesizing complex and disparate data sets
• Excellent at implementing and sustaining operational programs to accelerate collaboration and execution
• Highly resourceful. Can influence across a broad set of stakeholders. With a strong data-centric approach, capably designs and implements frameworks that facilitate prioritization and decision making
• Thrives collaborating and influencing across product teams, business units and commercial teams in an effort to maximize go-to-market efficacy in matters such as pricing, positioning, voice of customer, product-market fit, etc.

Bonus points if you have experience in:

• Life sciences / pharma experience strongly preferred
• Will have developed and/or implemented product operations in similar complex multi-product line and/or multi-BU landscape

Travel: < 25%

Location: Hybrid willing to occasionally travel as needed to various Norstella offices

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesnt. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits

• Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
  • Medical Benefits, Dental Benefits, Vision Benefits
  • Flexible Spending Account (FSA), Health Savings Account (HSA)
  • Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
  • 401k Plan with Employer match
  • Paid Time Off (PTO) 10 Company Holidays, 15 Vacation Days, 2 Floating Holidays, Birthday Day and 4 Volunteer Days
  The expected base salary for this position ranges from $125,000 to $205,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, were just as excited about you.