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Daily Responsibilities

• Provide back-up phone support
• Communicate with customers via phone and email
• Manage and negotiate warranty claims with customers and suppliers
• Order entry management with a strict attention to detail
• Communicate status of Purchase Orders with customers
• Liaison between Sales, shipping, and customers.
• Review orders for accuracy related to quantity, availability of items, pricing and expected ship date
• Assist in coordinating shipping: small package & back up LTL freight
• International shipping documentation assistance
• Update and monitor daily order status
• Review and maintain open order/backorder reports
• Offer post sale support by reconciling shipping and pricing errors.
• In office position

Requirements

Qualifications

• Strong customer service skills. This position requires and upbeat, friendly and proactive personality.

• Consistent attendance; must be punctual and reliable.
• Excellent communication, prioritization, time-management and
  organization skills
• Proficiency in MS Office products (Word, Excel, Outlook)
• Able to work independently and coordinate with others when needed
• Possess excellent verbal and written communication skills
• Able to establish rapport with customers; comfortable on the phone
• 5+ year's administrative/logistics experience

Benefits

Annual salary range commensurate with ability. $45,000 - $52,000

Benefits include: Profit Sharing Plan, 401k Program, Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, Paid Holidays, Vacation and Sick Leave.