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Position: Vice President, Operations

Location: Nashville, TN

Matter Health exists to bring primary care health services directly to older adults. We built on-site clinics in affordable housing developments that offer a personalized, holistic and high-touch approach to the patient/provider relationship. We are revolutionizing the way that healthcare is delivered to those that need it most.

With a successful Series-A raise and an ambitious expansion plan, the business is searching for talented people with experience to be a part of our evolution to delivering world class Value Based Care. Changing healthcare requires more than just great skills, it requires the ability to live the values of Matter Health every day.

We have a lot of positive change to make in the world and to make this change we will need mission oriented, collaborative teammates. Matter is a company that promotes speaking up and offering ideas that make us better. We hire the best people and give them autonomy, support and resources they need to be successful. There is accountability and responsibility for the work you will do but there is a team beside you always ready to support. Every voice matters and all voices will be heard. Are you ready to shake up healthcare for older adults? Join us on our journey!

The Day-to-Day:

Matter is looking for a competent Vice President of Operations to organize, oversee people and programs for our clinical mode. You will be responsible for supervising and directing everything from employees and budgets to technology and operations. As VP of Operations, you should possess excellent management and mentoring skills. The ideal person will be an outstanding communicator and able to resolve conflict and issues. If you also have a deep respect for policies and ethics and can inspire that in others, you are ideal for the role. The goal is to ensure the smooth running of our clinical departments aiming to maximize performance in active markets and new market expansion strategies.

Joining Matter Health early in its growth journey, the Vice President of Operations will report directly to the Chief Executive Officer and be an integral member of the leadership team. This is the perfect role for someone excited to lead development and implement short- and long-term operational goals and plans while ensuring alignment with broader company priorities. The VP of Operations will translate initiatives into timely action plans with measurable performance using industry best practices and standard KPIs to lead, direct, and drive operational excellence and standard work across all Matter Health markets.

This servant leader will have a spirit of continuous improvement, implementing feedback loop mechanisms designed to refine and optimize processes to promote high patient and employee satisfaction levels.

What Leads to Success?

Partner with the Chief Medical Officer on the integration and delivery of value across the care continuum, including holistic initiatives to deliver on Matter Healths value proposition, alignment with value-based care activities, and change management.
Develop and ensure implementation of systems, structures and metrics that support scalable and consistent delivery of high-quality care.
Support clinical and market-based teams in testing and operationalizing new offerings and develop strategies to deliver results predictably and reliably in value-based care constructs and performance-based partnerships.
Inspire and design a service organization that understands its connection and purpose to the broader delivery of a value based primary health care model focused on access for a vulnerable senior population.
Work effectively as a team member in a dynamic and matrixed executive environment while promoting team engagement and collaboration across the organization. Maintain positive relationships while demonstrating effective problem-solving skills.
Create an environment that fosters innovation and exceptional performance; willing to get hands dirty in this early phase of the companys development and throughout the organizations rapid growth scale
P&L management, reporting, and strategic planning, including forecasting and growth planning in collaboration with clinical & non-clinical market leadership, and central finance & growth teams
Create and implement quality performance improvement plans based on data analysis/root cause analysis, and assists the market based General Managers in the implementation strategies to ensure quality and cost-effective patient care
Implement and scale standard guidelines, protocols, and policies to support the consistent delivery of Matter Healths model, with quality, safety, and service at the forefront
Ability to meet the changing needs of the organization by developing an organizational design and structure that balances the personalized nature of local support with the efficient and standard nature of central support
Perform other duties as assigned

Requirements

Passion for Matter Healths model, vision, and patient population
Bachelors Degree in health management, business administration and nursing or health administration
10 years of strategic clinical operations management experience; preferably high growth environment
Proven operational success in an entrepreneurial, high-growth environment; strong understanding of how to efficiently utilize resources and teams to recognize the companys vision

Experience operating and partnering across a dyad model of ownership as well as supporting and managing complex clinical operations
Exceptional interpersonal and communication skills that enable effective engagement with all levels of the organization to accomplish key business initiatives
Mission-driven individual who is passionate about Matter Health goals and values.
Dynamic leader who has the energy, drive, and passion to join a company in the midst of tremendous growth.

Nice to Haves:

Experience in a healthcare services delivery model with value-based care incentives
Experience in community-based, highly localized models of care

Benefits

Be seen, heard and valued in an environment where you can learn and flourish! An actual chance to make a difference in the world around you.
4 weeks of Paid Time Off Banked not accrued! Take time when you need it, not when youve earned it
Medical, Dental and Vision insurance, coverage starts the first day of the month following your start date
401(k) with company match
Market completive compensation
Short term, long term, voluntary life insurance are just a few of our other great benefits

Principles that Matter:

At Matter we live and breathe our core values every day in every interaction. They are more than words on a screen or vinyl on a wall. These values are fundamental to Matter and at the core of every decision.

Patients-First(link removed) Matter Healths mission and members matter to you, deeply. We treat our patients like we would a loved one and aim to make a positive impact on every patient we serve. We are passionate about empowering our patients to Live Better(link removed)>
Raise the Bar. We seek excellence in all we do and continually redefine standards.
Prioritize and Follow Through(link removed) Its easy to be busy. Its hard to execute. We prioritize whats important and complete it to 100%.
Hire and Develop the Best(link removed) We hire people that are hungry, humble, and smart and give them the tools to succeed at the highest level.
Build Trust. We work to build trust with everyone we come into contact with and ensure our actions will never compromise that.
Be Intentional. All actions should have a greater purpose. Be intentional with what you say and do.
Keep it Simple(link removed) We aim to find simple solutions to complex problems.
Launch & Improve. We move fast to create solutions but are continuously learning to refine and improve

Matter Health

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