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Hello, Virtual Assistants!Im Jeffrey Sackheim, an accomplished professional in the realm of investments and acquisitions, specializing in small and medium-sized businesses (SMBs) and am currently the owner of Payless Rugs.About the company:Payless Rugs was founded in 2002 with one goal in mind: provide shoppers an online outlet to find high-quality area rugs and home decor products at the lowest prices possible, all while delivering first class customer service. We currently have over 75,000 area rugs, custom carpet runners and accessories in our virtual catalog from the hottest designers and brands in the home decor business.About the role:We are seeking a dedicated and experienced Virtual Assistant (VA) with E-commerce expertise to join our team. This role primarily focuses on customer service and efficiently handling backorders. The successful candidate will possess excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment. This is a part-time remote position. The VA must be available to work in US time zones, specifically Eastern, Central, or Mountain time. Responsibilities (but are not limited to): Customer Service and Sales: Engage with customers through live chat, phone calls, and emails, providing prompt and accurate assistance. Demonstrate excellent product knowledge to address customer inquiries and facilitate sales. Utilize effective sales techniques to upsell and cross-sell relevant products. Lead Management: Make outbound calls to follow up with leads and potential customers. Maintain a proactive approach to converting leads into sales opportunities. Merchandise Tracking Requests: Manage and respond to customer inquiries regarding the status and location of their orders. Liaise with shipping carriers and logistics partners to track shipments and provide timely updates to customers. Order Confirmations: Confirm orders with customers, ensuring accuracy of product selection, quantity, and shipping details. Communicate any potential delays or issues related to the order fulfillment process. Backorder Handling: Monitor backorders and proactively communicate updates to customers. Coordinate with suppliers to obtain estimated arrival dates and relay the information to customers. Return Requests: Assist customers with return requests, guiding them through the process. Communicate with suppliers to obtain Return Merchandise Authorization (RMA) for returns. Coordinate return shipments and ensure customers receive prompt refunds or replacements. Website Management: Collaborate with the team to add new products to the website, ensuring accurate product descriptions, pricing, and images. Regularly review and update product listings to maintain accurate and up-to-date information. Please note that youll be held to high expectations and challenged, but youll also be supported in your growth in this role professionally and personally.If this sounds interesting to you, please proceed to the application.Requirements Previous experience in Customer Service and Sales is a must, preferably in an e-commerce environment Experience in managing e-commerce order fulfillment processes Experience in handling customer service escalations in an e-commerce setting Excellent written and verbal communication skills Proficiency in using live chat software, phone systems, and email platforms Strong sales and persuasion skills Ability to handle multiple tasks and prioritize effectively in a fast-paced environment Detail-oriented with a focus on accuracy Self-motivated and able to work independently Benefits Work with an existing talented team Completely remote schedule Location independence Youll be joining a high-level and fast-paced team, working with exciting projects