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Join ClearFuze, a fast-growing Managed Services Provider in Los Angeles focused on the SMB market where employees love technology, are self-motivated and like to help people solve their IT problems. Joining our team enables our team members to grow and continue to progress in their careers to positions such as: Senior Systems Engineer, Network Engineer, Project Manager, etc. We pride ourselves on having a group of great people working together to accomplish our goal of building a world-class IT Managed Services company.

The ideal candidate will provide stellar customer service and possess communication skills that enable them to solve the varying levels of technical needs of our clients. Additionally, the candidate should have a keen eye for attention to detail, meticulous documentation, and the ability to work independently when assigned.

The Help Desk Engineer will be responsible for providing Tier 2-3 support and handling technology such as: desktop workstations & laptops, servers, VoIP and Hosted phone systems, networks, email, printers, line of business software, file sharing services, and Microsoft products. Most environments are Windows based with some Macs.

Requires proof Covid-19 vaccination.

Responsibilities include:

• Troubleshoot and resolve desktop, server, printer and network related issues
• Respond to support calls, emails and web-based requests for technical issues in a timely manner
• Install, modify and maintain an office network environment
• Administer and support Active Directory, DNS & Microsoft Exchange replication
• Provide support for Office 365
• Support Microsoft Windows server technologies (2008-2016) operating systems, Exchange, DNS and Active Directory, and virtualization platforms
• Firewall and Switch Setup and Support
• Provide Tier 2+ desktop and application support, including new user setups, line of business application support, and hosted application support
• Produce, maintain and update technical documentation

Requirements

Qualifications:

• Bachelors degree preferred
• Minimum of 4+ years of relevant/related IT experience
• Previous experience with supporting multiple external clients

Notable skills a candidate should possess:

• PC - Windows 7, 8 & 10
• Mac - OS X (current versions of OS)
• Hardware - Desktop, Laptop, Server, Peripherals
• Microsoft Office
• Networking equipment
• Wireless Configurations - 2.4Ghz & 5Ghz, Channel Usage
• Network Printers and Scanners
• Windows Server - 2008 to 2016
• TCP/IP Configuration
• Virtualization
• Ticketing System (PSA)

Benefits

Health coverage, 401K, initial and ongoing training, energetic and supportive onsite work environment, opportunity for fast growth and advancement.