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An old saying states that there is no second chance to make a good first impression. We are seeking professional, engaging, and reliable individuals to initiate that good first impression. More than a receptionist, the Front Desk Person of First Impressions creates a warm, welcoming environment for all visitors as well as those telephoning the hospital. The Front Desk Person is the gatekeeper to the building.

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Adolescents and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

We are conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7.

Responsibilities of the Front Desk Person include:

• Greeting all visitors and vendors and determining the nature of the visit prior to allowing entrance to the building.
• Instructing visitors as to COVID-19 protocols in place at the hospital, and performing COVID-19 screening.
• Operating the hospital switchboard, appropriately answering and routing incoming telephone calls to the appropriate party.
• Providing direction, answering questions and managing the lobby traffic flow.
• Assisting visitors with storage of their personal belongings.
• Performing administrative tasks as needed in support of other departments.
• An ability to work afternoon/evenings, weekends and holidays as scheduled.

Requirements

• High School Diploma or equivalent
• Prior receptionist experience preferred
• Excellent verbal communication skills and a good listener
• An ability to stay calm under pressure.
• Microsoft proficiency (Word, Outlook, Excel, Power Point)
• Multitasking capability
• Accuracy and attention to details

Benefits

Eligible employees receive a generous benefits package including holiday premium pay, shift differentials, health, dental and vision coverage, 401(K) plan, health & dependent Flexible Spending accounts, generous paid time off, company paid life, short-term and long-term disability coverage, and an employee referral bonus plan.