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Our customer service-oriented Technology Operations Team (TechOps) is seeking a technician for support coverage during events at our hospitality location. The TechOps Team is responsible for the support, management and security of the systems infrastructure and client support for all campuses. Team responsibilities include (but not limited to) infrastructure management, cyber security and monitoring, disaster recovery, wired & wireless networks, workstation and telephone support, Microsoft Active Directory, Office365 Suite, network infrastructure support, client and vendor coordination and project management, theater and editorial systems support.

The On-Call TechOps Support Technician will complement the team during events at our hospitality venues. Primarily in Nicasio, CA but on occasion also at the Presidio in San Francisco. External companies reserve our facility for their events (Company meetings, holiday parties, executive retreat, etc). The role of the TechOps team is to be on-site for the duration of the events and provide both technical and logistical support as needed by the hospitality team.

Responsibilities for support will include:

• Support conference room users and core A/V systems, including Zoom, projectors, media peripherals, and audio systems.
• Project services and field support work for the Skywalker Properties Ltd., LLC campuses.
• Special event support when required such as monitor and systems setup.
• Assisting hospitality clients to connect to AV systems
• Testing and troubleshooting systems prior to events

The ideal candidate would have experience working in or supporting hospitality environments (Hotels, Aviation, Food & Beverage, Wine, etc.)

This position is 100% on-site providing in-person support of IT and AV systems during hospitality events.

Requirements

Required Skills / Competencies:

• Strong customer service attitude and ability to work in broad technology environment requiring adaptation to ever-changing priorities.
• Self-starter, energetic, strong organizational skills and ability to work independently and to prioritize workload.
• Excellent team player- proven ability to resolve problems professionally and systematically.
• Able to communicate in a professional and friendly manner with co-workers and customers.
• Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines.
• Detailed oriented, highly organized self-starter, able to multi-task without supervision.
• Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
• Strong skills in supporting the following: Apple (MacOS), Windows Desktop Environments (Win 7, 8, 10 & 11) and mobile devices (iOS and Andoid)
• Audio/Video support experience for conferences and meetings using Zoom.
• Able to lift 50lbs on a regular basis.
• Flexible schedule - must be willing to work evenings and weekends when needed.

Desired Skills / Competencies:

• Knowledge of telephony systems, PBX's and VOIP systems.
• Comprehensive system documentation skills.
• Knowledge of routers, firewalls, switches and related network equipment in a multi-campus environment

Benefits

• 401k with Company Match
• Family Care with Urbansitter membership
• Pay Range: $30/hr