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The Quality Assurance Manager ensures quality and compliance of the facility with applicable regulatory requirements. These activities may include reviewing documents and data, conducting process-focused audits and inspections, consulting on quality and compliance issues, maintaining quality databases and performing trend analyses and reporting metrics where required, as well as performing quality and compliance training, as needed. May serve as quality host for client audits and inspections and provide support during regulatory inspections as well as conducting and/or coordinating auditing for vendor quality. Assists with the development of SOPs, specifications, policies or other quality documents as needed.??? ?????? & ????????????????:1. Design, implement and manage the installation and use of Master Control to handle the electronic documentation of Market Complaint, Deviation, OOS, Outliers, Root Cause Investigation, CAPAs, Recall, Change Controls, SOP and training. 2.Chair the Investigations review Board (IRB) meetings, issue minutes and follow up on corrective and preventative actions. 3. Manage and trend the deviation process while ensuring that a thorough investigation report is completed in a timely manner using proven root cause analysis tools. 4. Manage the review, tracking, GMP compliance and approval of Change Controls for Production Processes, Facilities and Equipment. 5. Manage all CAPA commitments to ensure timely completion of the outlined tasks and effectiveness. 6. Manage the Customer Complaint system for both product and adverse event complaints; ensuring investigations are performed on time and any notifications meet regulatory reporting requirements (i.e. Field Alert Reports (FARs), 3 day and 15 day alerts, etc.). 7. Manage the collation and generation of Annual Product Reviews (APRs); ensuring the timely approval of all APRs and the continued improvement of the generation process and the effectiveness of the utilization of report contents and data. 8. Set and support company goals for the Quality Systems group as well as monitor the results and employee performance. 9. Oversee the interviewing, hiring, training and development of all quality systems personnel, ensuring employees can function effectively in a team-base culture. 10. Develop and maintain site quality metrics in accordance with new FDA guidance. 11. Act as the SME for Deviations, CAPAs, Change Controls, Complaints and Site Quality Metrics during regulatory or FDA cGMP inspections. 12. Maintain KPIs related to laboratory accuracy and conformance with SOPs, regulations and Guidelines and present to the Quality Council. 13. Develop and maintain monthly Site Quality Council meeting, as well as coordinate and handle weekly Investigation Review Board meetings. RequirementsWhile performing the duties of this job, the employee is required to walk, sit, and use hands to finger, handle or feel tools or controls, reach with hands and arms, balance, stoop, crouch, bend, talk and hear. The employee must lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, and depth perception.