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Happier is seeking a Guest Services Manager for our Members' Clubs and Events Spaces. The role will oversee and lead the seamless running of the reservations department by providing a highly efficient and effective service while ensuring that all Members Clubs requirements are met. You will deliver outstanding customer service and have an excellent understanding of all 154 Scott Programming.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

About 154 Scott

154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. Opening Memorial Day 2023.

Responsibilities

• Create a HAPPIER experience for all guests, members, and coworkers
• Implement, maintain, and navigate all reservation software platform strategies
• Reservations Forecasting and Data Entry Management
• Monitor guest feedback across all channels and take appropriate action to address issues and opportunities
• Expert understanding and communication of all 154 Scott Programming, including Dining, Wellness, and Membership
• Provide exceptional customer service to all members and guests
• Ensures guest data is handled according to prevailing data protection act guidelines
• Utilize internal database to aid in exceptional guest service and recognition
• Maintain accurate records of reservations, cancellations, and no-shows
• Answer phone calls and emails in a timely and elevated professional manner
• Maintain professional and consistent communication with leadership
• Assist with all Event Inquiries
• Collaborate effectively with other team members to ensure a seamless guest experience
• Supervise and schedule Reservations Team members

Requirements

• At least 2 years of experience in Hospitality Reservations leadership
• Excellent understanding of restaurant operations
• Experience with Resy, TrippleSeat, and Seven Rooms is strongly preferred
• Strong attention to detail and organizational abilities
• Ability to multitask and work under pressure
• Maintain a polished and professional appearance and demeanor
• Ability to work a flexible schedule, including weekends and holidays
• Passion for hospitality and providing exceptional guest experiences.

• Excellent communication and interpersonal skills, with an ability to diffuse difficult situations
• Detail-oriented with good organizational and time management skills

• Broad and flexible availability to work - nights, weekends, and holidays as required
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards

Benefits

Team Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Training & Development
• Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.