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Experience Required: 

 

Proven experience in UCCE platforms 

Proven experience in designing, documenting, planning, and implementing UCCE telephony products 

Proven experience in integrated recording solutions 

Thorough understanding of Telephony and UCCE voice protocols 

Superior knowledge, skills and experience with Cisco UCCE voice routing hardware, software, protocols etc. 

7+ years of experience of creating comprehensive implementation, test and back out plans of UCCE telephony products 

7+ years of experience in UCCE telephony performance analysis, capacity planning, and disaster recovery planning 

7+ years of experience of writing technical and procedural documentation 

Proven ability to effectively diagnose, isolate, and resolve complex problems pertaining to UCCE infrastructure 

In-depth knowledge of voice communications including voice router configs and related technologies 

In-depth knowledge of VMware technologies 

Proven knowledge and experience in UCCE telephony security technologies 

Strong communication and collaborative skills 

Excellent verbal and written communication skills

  Knowledge of UCCE telephony privacy and protection initiatives 

Knowledge of Cisco UCCE telephony routing and switching technologies 

Knowledge of Local Area Network (LAN) & Wide Area Network (WAN) 

Knowledge of Cisco Unified Intelligence Center (CUIC) reporting 

Knowledge of Cisco IVR reporting 

Must possess Cisco Gold Partner Certification 

Knowledge of Cisco Unified Intelligence Center (CUIC) reporting 

Knowledge of Cisco IVR reporting 

 

Preferred Skills: 

 

Take charge, can-do attitude 

Facilitation skills

  Knowledge of mobile communication technologies 

Knowledge of Intelligent Voice Recognition (IVR) Payment System (D6 Payments and FR7 Clearance) 

Knowledge of Oracle database stored procedures 

Knowledge of SQL database 

Experience with IBM Informix software 

Experience in Nuance Skills: Nuance Recognizer, Nuance Vocalizer, Nuance Speech Suite and Grammar development and tuning. 

Experience in CVP, Call Studio, CAD, Finesse Screen-pops and Post Call Survey 

Preference will be given to candidate that have experience working in FLHSMV systems

 

Thanks and Regards

Krish