Job Description Template:

Tryfacta is seeking a Medical Office Assistant II for our client in Santa Paula & Ventura, CA. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title: Medical Office Assistant II

Location: Santa Paula, CA, 93061 & Ventura, CA, 93003

Duration: 90 days

Work Schedule: Candidate must be vailble to work any day any shift

Job Summary:

Under general supervision, performs a variety of clerical duties in support of a health or medical care delivery office or program. Support activities may include public service, records maintenance, document production and/or case management/processing.

Distinguishing Characteristics:

This is the journey level classification in this job series. Incumbents perform a variety of clerical duties according to established criteria and prescribed procedures. Some independent judgment is required in choosing among alternative courses of action in mostly standardized operations or routine situations.

Major Responsibilities: Registration of all patients coming to VCMC/SPH for services; scheduling appointments; answering phones and directing calls; and verifying insurance/eligibility

Examples Of Duties

Duties may include but are not limited to the following:

• Receives clients and answers phone calls; determines how incoming calls should be routed; directs people to appropriate locations, service, or information sources; answers routine questions; explains routine procedures, processes, or departmental activities; schedules appointments; obtains factual information to create or update files and charts; provides assistance in the completion of forms; refers clients/patients to appropriate resources; assures federal and state confidentiality measures are followed.
• Compiles routine reports, records, and charts by extracting and/or tabulating information for a variety of sources such as files, reports, notes, logs, correspondence, and/or verbal instruction; identifies variations in data.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co-payments, payments, and outstanding balances.
• Communicates with patient care team to ensure that patient care needs are addressed.
• Monitors waiting areas and ensures areas are maintained clean.
• Assists with pre-visit planning and confirms appointments
• Accurately enters and updates demographic and payer data in practice management system (i.e. Cerner)
• Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal. Performs financial screenings for program eligibility. Requests pre-authorizations when needed.
• May assist patients in coordinating appointments with diagnostic or specialty services.
• Demonstrates culturally sensitivity and competence with patients.
• Prepares, validates, processes, and/or checks a variety of documents for completeness, accuracy, and submission standards.
• Transfers professional and technical instructions to patient or program files; researches reference materials to respond to client or coworker inquiries.
• Sorts and/or files materials such as charts, correspondence, and miscellaneous documents; maintains files; conducts systematic search for misplaced materials; maintains cross-reference files or indexes; purges filing systems as directed.
• Types a variety of documents such as correspondence, standard forms, charts, proposals, specifications, and reports from written, recorded, and/or printed sources and/or verbal instructions; proofreads typed materials for correct grammar, spelling, and punctuation; may transcribe medical documents.
• Operates a variety of automated office equipment including computers.
• May provide back-up for basic patient assistance care when required (i.e., patient vital signs or patient emergency or comfort care).
• May provide assistance with various tasks, which include changing linen and bags, inventory/stocking of units, and general maintenance and cleaning of units.
• Performs other related duties as required