JDC -88 Survey Interviewer, IN

About Syra Health:

Syra Health Corp. is a pioneering healthcare technology consulting company that develops outcomes-driven solutions having a direct and quantitative benefits to the healthcare industry. We work with payers, health services companies, and life sciences companies to build solutions that create measurable business value and have a positive impact on the lives of their customers. And we are dedicated to cultivating an inclusive culture of respect, honesty, and integrity by embracing the unknown, recognize the value of diversity, and harness the power of enthusiasm.

This role is fully remote (Resident of Indiana) and part time, minimum of 20 hours, 29 hours max. Hours may vary.

Pay Rate:

• Initial pay rate will be $14 per hour.
• After 30 days of hire, the pay rate will be $14.50 per hour.
• After 90 days of hire, the pay rate will be $15 per hour.

Shift: Provided below are ranges for shift times. Times are subject to change. Total hours are to be spread across 1 weekend day and at least 3 weekdays. All shifts must be a minimum of 3 hours. Must be able to work 4 hours on one weekend day.

M-F: 9 am 9 pm

Saturday: 12 pm 7 pm

Sunday: 12 pm 9 pm

Job Description:

• Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses.
• During each survey interview, we'll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses.
• Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy dynamic and rewarding work experience.

Required Qualifications:

• High school diploma/GED
• Must be able to sit for long periods of time.

Preferred Skills/Experience:

• 6 months previous call center, customer service or collections experience strongly preferred.
• Previous experience collecting and recording data from the public.

Professional Skills:

• Active listening and communication skills, both written and oral. Must be able to enunciate clearly and coherently.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in a work schedule and to work limited overtime as necessary required.
• Clear telephone speaking voice and ability to read accurately from a script
• Basic computer skills including keyboard skills and accurate data entry.
• Fluent in reading, writing, and speaking in English.
• Must meet standard performance metrics.

Equipment Requirements

• Internet access (Fiber, Cable, or DSL) with minimum speeds of 25 MB Download
• Personal computer with Windows 10 or higher* with at least 8 GB of RAM and current anti-malware and anti-virus software installed. (NOT a Chromebook or a tablet device)
• Have a smart phone that can download Microsoft Authenticator
• Square view external Computer Monitor
• USB Headset
• Quiet, private room or closed-door space in your home for a confidential environment

Careers at Syra Health:

Our objective is to make the world a better place by thinking big and seizing opportunities for ourselves, our clients, and our consumers. We are driven by a passion for health and encourage you to be unique, inquisitive, and bold. And by working together, we can increase your contribution on both your career and the world of healthcare.