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Hello, Operation Leaders!
My name is Niall and I am the CEO at eTraining - we provide high-quality, interactive, content-rich online workplace safety training in a user-friendly manner. Our focus is to provide the important information that our users require while ensuring relevance in todays workplace safety environment. The owners of e-Training, inc. have over 20 years of combined experience in the safety training industry, certifying thousands of employees and working with hundreds of companies ensuring that all clients receive the highest caliber training for their respective fields at very competitive pricing.
Our offering focus helps to ensure that our customers adhere to the regulatory compliance training standards set forth by OSHA, DOT, and the EPA. We will continue to expand our course catalog to give you the most up-to-date and in-depth training material available for you and your employees.
We are looking to hire a motivated Head of Operations who is confident in managing multiple tasks and priorities, ensuring that projects are completed on time, within budget, and to a high standard of quality. They should be analytical and detail-oriented, capable of carrying out a given task with all details necessary to get the task done well. All they should be obsessed with is the metrics and understanding the key drivers of those metrics. They should be able to critically and strategically assess the company's strengths, weaknesses, opportunities, and threats and formulate effective plans to address these. Lastly, we need a leader who is a strong communicator with a resourceful and result-driven mindset.
This is a full-time remote position.
Requirements
We are looking for a Head of Operations specifically with these requirements:
- Native English or close to a native speaker with an American accent.
- 3+ years of experience successfully working remotely full-time
- 5+ years of experience with project management or digital project management
- 2+ plus years of e-learning experience
- 3+ years of experience with managing the day-to-day operations of an online/digital business
- Experience with growing online companies from $1M to $5M+ in annual revenue
- Has experience with managing 3-20 team members with diverse personalities and skill sets
- Has a proven ability to manage projects of varying complexity
Nice to have:
- Zoho, Pipedrive, Salesforce, or similar CRM software.
- Experience with Klaviyo
- Experience with the book Traction and its methodologies
- Project management certification
- Experience with Upwork and freelance platforms
Your responsibilities will include (but are not limited to):
- Directly overseeing the companys day-to-day operations (service delivery), project management, and and employee productivity
- End-to-end project management
- Communicating and managing content analysts, designers, translators, and subject matter experts to ensure that new course development projects are moving efficiently through the pipeline.
- Handling job costing, resource tracking and budgeting, scoping and quoting projects, managing production stats of projects, and the production team. Reporting on weekly and monthly KPIs.
- Developing, scaling, and implementing Standard Operating Procedures
- Managing website improvement projects, including working with agencies and contractors to implement design and conversion optimization improvements as well as new feature build-outs and back-end site cleanup.
- Handling the companys accreditation application in our industry.
- Maintaining and building trusted relationships with key customers, clients, partners, and stakeholders.
- Working in ClickUp to properly organize and manage various projects and daily tasks that need attention as well as ensuring the team's proper use of ClickUp.
- Communicating with internal team and clients via video conference and email, regarding the timely delivery of projects and job success.
- Customer outreach and communication to analyze opportunities and new product or service offerings as well as B2B relationship management via CRM tools like Zoho, Pipedrive, or something similar.
Benefits
Growth Opportunities/Perks:
- Working remotely
- Paid training on any necessary skills gaps.
- Vacation days, sick days, and major US holidays off
- Health insurance
- Bonus structure
- Be part of a company with a supportive environment and team with advancement and fast growth opportunities
This Position Is Perfect For You If
Youre an Organized Leader.
Built on integrity and honesty, you're someone the whole team looks up to as a great manager. You are organized enough to make sure that youre on top of your own goals and responsibilities. You bring your whole personality to work and are willing to engage on a personal level. You put your whole heart into your work and uplift those around you.
You're an Analytical and Detailed-Oriented Problem Solver.
You have strong analytical skills and a detailed approach to problem-solving. You have sharp attention to detail and can spot inefficiencies in strategies and find creative solutions based on your analysis and observations.
You're an Excellent Communicator
You have excellent interpersonal, written, and verbal skills that allow you to explain complex topics in simple ways. You are able to clearly get your point across and get all stakeholders aligned on a common goal.
Youre Highly Independent
You have the ability to use many different tools at your disposal to accomplish a goal or task. The first response to a problem or issue should be Lets see how I can figure out the solution and not Let me ask somebody for help. You are a take-charge person eager to have ownership over many tasks, you probably dont like to be micromanaged but are comfortable independently working towards (and meeting) goals.
What we do:
Please check us out to get an understanding of the service you'll deliver:
(link removed)
Our hiring process is made up of five parts, so please be aware that you will need to dedicate time to a questionnaire, a video, two 1-on-1 interviews, and a test project.
Thank you for taking the time to consider this position. I look forward to hearing from you soon!
Niall
Remotivate LLC
