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Overview

• This position is required to assist the Project Managers and Deployment Leads in implementing state-wide PC Refresh Projects on a 4-year rotating schedule to replace all state-issued PC computers, allowing the Indiana Office of Technology to efficiently support IT resources across the state.
• The duties of this position are to support the PC Refresh Project Managers and Deployment Leads by installing new PCs for Agencies' PC Refresh Projects.
• Following the established processes and checklists to ensure the end-user has all the necessary software and settings on the new PC.
• Backing up, protecting, and restoring data will be essential for this position.
• Updating documentation and completing e-install forms are required.
• Will be the lead tech and point of contact onsite for large deployments.
• Customer service is also a crucial element for this position.
• This position will perform other duties as assigned.

Experience Description

• An associate or bachelor's degree in computer science or equivalent experience is required. Advanced experience, and advanced knowledge of the following: PC-Desktops and Laptops, iPhone, peripherals, and client/server technology. Hands-on experience with Windows 7, Windows 10 Active Directory, and VPN. Industry-recognized certifications such as A+, Network +, or MCSE are a benefit. Understanding Internet technologies is beneficial.
• Hands-on experience supporting the Microsoft Office Suite.
• Ability to support printers, scanners, and other peripherals.
• Solid verbal and written communication and documentation skills are required.