Business Architect for the NOC Incident/Change/Problem/Vendor Management design and workflows

Acting as the liaison between the NOC and the Service Management team to design, test, validate, implement, and release new features and enhancements with TSM, FSM, and CMDB

Providing Design and Architecture support for TSM (Incident, Change, and Problem), FSM (Work Order Management), and CMDB

ETOM/ITIL certification, ServiceNow Architect, System Administrator, or Implementor Certification