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Receptionist Info Clerk Location: US-FL-Orlando Email this job to a friend
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Receptionist/Info Clerk Location:- Orlando, FL Duration :- 1 Month Responsibilities of Receptionist/Info Clerk - Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
- Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
- Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
- Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
- Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
Requirements for Receptionist/Info Clerk - High School or Diploma
- Ability to speak and understand English
- Written and Verbal Bi-lingual Spanish or Creole
- Ability to communicate effectively and follow instructions
- Type and use correct spelling, punctuation and grammar
- Ability to operate general office equipment
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