|
Search Jobvertise Jobs
| |
Jobvertise
|
TECHNICAL SUPPORT CALL CENTER REPRESENTATIVE
Location: US-CO-Broomfield
Email this job to a friend
Report this Job
Technical Call Center Support - Part-Time, Fully Remote, Night Shift (20 hrs/week) Any 4 hours from 10pm-4am ET We are currently seeking a dedicated and detail-oriented individual for a part-time, fully remote position as a Technical Call Center Support Specialist. If you have a passion for providing excellent customer service and possess technical expertise, this opportunity might be the perfect fit for you. Read on to learn more about the position and its responsibilities. Description:
This will be a part-time position only reflecting 20 hours a week. This position will be a night shift position shift hours from 12am local to 4 am local time.
A change management specialist provides notification of network maintenance activities and responds effectively to customer inquiries regarding scheduled maintenance under close supervision.
Main Responsibilities
- Responds effectively to customer inquiries via email and phone. Ensures customer inquiry is documented and communicated to the appropriate support group. Provides meaningful customer updates as appropriate.
- Review scheduled maintenance activities that have a direct impact to the connectivity infrastructure that provides products and services to customers for accuracy and policy compliance.
- Responsible for notification of network maintenance activities.
- Processes notifications to external and internal customers with attention to detail for special circumstances. Ensures notifications contain meaningful, customer-friendly, non-proprietary information.
- Interprets basic telecom information and understand steps required to produce a customer impact list.
Required:
- High School Diploma or GED or relevant job experience.
- Work experience in an administrative capacity, customer service, office procedures, file maintenance, and related knowledge.
- Good interpersonal, verbal, and written communication skills
- Working knowledge of Microsoft Office software (Microsoft Outlook, PowerPoint, Excel, and Word).
- Demonstrate the ability to learn thoroughness, attention to detail, organizational skills, and follow-up.
Join our team as a Technical Call Center Support and contribute to our commitment to delivering exceptional customer service. Apply today to be considered for this exciting opportunity send in your resumes to keerthiak AT Pricesenz DOT com.
PriceSenz
|
