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This role is made for you if :

You enjoy taking things apart and putting them back together

You love technology and cool machines

You have really good technical and computer skills

You troubleshoot problems and see them through to resolution

You are a natural communicator! You can articulate ideas, processes, and situations clearly, both verbally and written.

You are comfortable (and excited about) working with a remote team.

You can handle difficult situations without getting flustered or discouraged

You love teaching and sharing knowledge.

You are eager to learn and love to develop new skills

You love working in a fast-paced environment

How you will make an impact:

Reporting remotely to the Head of Technical support in Montreal, Quebec, Canada and supporting the on-site General Production Manager:

Ensure all production equipment is functioning properly

Respond to production line stoppages

Resolve equipment malfunctions

Complete maintenance of equipment

Assemble and install new equipment

Keep track of inventory and order/return parts from/to suppliers as needed

Share best practices to team of technical specialists and operators

Work with the Montreal technical support team to resolve high level malfunctions

Capture and record work procedures and troubleshooting procedures as needed

Collaborate continuously with other production team members

Knowledge and skills required

An Associate's degree with work experience

You have 1-2 years of related experience; or equivalent combination of education and experience (electrical/electronics work is

an asset)

Excellent communication skills in English

Competent technical knowledge

Ability to multitask

Attention to detail

A proactive approach to support

Reliable, resourceful, autonomous and adaptable

Amazing dexterity

At ease with technology

Experience with cloud based tools such as google suite (strong knowledge of word processing and spreadsheet software)

Experience with Augmented Reality (AR) an asset (but we can teach you!)

The candidate for this position must be able and available to travel to Montreal, QC, Canada for training for a period of 6 to 8 weeks(link removed)>

The candidate will work 3 months on day shift then 3 months on night shift. Switching every 3 months ($1 Shift differential for night shift)

You'll love working with us:

It starts with the amazing people you will get to work with everyday. We know it's corny, but we say it humbly because it's true;

Rocketing growth yours and ours. With our client, there are lots of opportunities for personal and professional growth. That's

because we believe in developing, investing, and promoting from within!

Great company culture: We are inclusive, collaborative and dynamic.

Rest and work/life balance: 3 weeks paid vacation (prorated the first year), paid sick days and personal days

Age group benefitsplan, including a health spending account and access to tele medicine.

Company sponsored 401k

And much more!

Intangible Assets

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