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Installation Coordinator Location: US-WA-Spokane Email this job to a friend
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TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client produces electronics and HVAC equipment. The Company offers HVAC equipment, building automation, security, fire detection, batteries, and other related products, as well as building control systems, energy management, and integrated facility management services. Client serves customers worldwide. Position: Installation Coordinator Location: Spokane, WA 99206 -
Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract. -
Perform welcome calls to each customer within 48 hours of job booking. -
Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc. -
Coordinate and schedule client technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter. -
Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start. -
Track and verify on-time delivery off all materials needed to complete installations. -
Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion. -
Authenticate and process all necessary paperwork to ensure that each installation meets with client's Zero Harm safety policy. -
Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments. -
Facilitate the closing of each installation job either directly or through follow up with various other departments. -
Communicate with customers, both internal and external, via telephone, email or internal program. -
Work with Sales and National Account teams on any installation concerns. -
Work with installers, sub-contractors, install manager and material handlers. -
TekWissen Group
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