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Job Description: 0% remote work

Prior government experience.

DAILY DUTIES / RESPONSIBILITIES:

Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals.
- Provide feedback to team regarding product issues, enhancements and new features.
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others.
- Proactively seek to identify, communicate and implement process related improvements.
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients.
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis.
- Good customer skills, be attentive to detail, and responsive to customer tickets.
Technical
- Troubleshoot and recommend technical solutions for customer issues related to backup configuration and recovery.
- Develop workaround solutions as appropriate.
- Perform equipment and software upgrades
- Maintain familiarity with current computer and network products
- Adhere to corporate information security guidelines and promote information security among coworkers
- Performs other duties and special projects as assigned.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

7 - 10+ years full life cycle software development experience.
5+ years Adobe AEM. Need version 6.5 or higher.
Adobe Forms and Analytics.
4+ years of Java development, design and coding experience.
Agile methodology.
Strong SQL.
Extensive experience in full software development lifecycle.
Extensive experience applying code management principles.
Ability to mentor and lead small application teams.
Strong business analysis skills with architecture and implementation experience.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain good working relationships with business users, management, vendors, and peers.
Strong organizational, multi-tasking, and time-management skills.
Ability to learn new applications and skills sets.
Hands on business knowledge of business processes
Familiarity with EDMS fundamentals and design
Limited hands on experience with cloud-based solutions

REQUIRED EDUCATION/CERTIFICATIONS:

May require a bachelor's or master's degree in a related area and 7+ years of experience in the field or in a related area.

PREFERRED EDUCATION/CERTIFICATIONS:
(link removed)
Multiple Industry Certifications in field.
Additional Sills: REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 7 - 10+ years full life cycle software development experience. 5+ years Adobe AEM. Need version 6.5 or higher. Adobe Forms and Analytics. 4+ years of Java development, design and coding experience. Agile methodology. Strong SQL. Extensive experience in full software development lifecycle. Extensive experience applying code management principles. Ability to mentor and lead small application teams. Strong business analysis skills with architecture and implementation experience.PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): Ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain good working relationships with business users, management, vendors, and peers. Strong organizational, multi-tasking, and time-management skills. Ability to learn new applications and skills sets. Hands on business knowledge of business processes Familiarity with EDMS fundamentals and design Limited hands on experience with cloud-based solutions