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JOB SUMMARY

Responsibilities:

Provides support, oversight, administration, and facilitation of changes that affect ERCOT facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 24/7 IT Operations. Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in ERCOT's IT Service Delivery model by coordinating, communicating, and recording changes to ERCOT's non-development environments. [Coordinates & facilitates all ERCOT Software, Hardware, and Infrastructure code and configuration changes.]

Essential Job Duties:

• Organize and facilitate effective release planning meetings.
• Managing release schedules, and/or key infrastructure initiatives across multiple applications.
• Planning, managing, and executing release cycles, including tracking release deliverables, functional/security test sign-offs, and leading release efforts for non-prod and prod deployments.
• Prepare release plans for various applications, track and maintain them.
• Review release plans, change requests in release pipelines
• Coordinate release builds to the appropriate environments (Testing, Production, etc.)
• Perform data analysis using SQL for generating release metrics and scorecards
• Assist the team in establishing a consistent and predictable release cadence
• Standardization of release process across IT applications by working with various stakeholders
• Cross functional dependency management mapping for various releases and maintenance of the same
• Collaborate with release leads/managers to deliver a comprehensive plan and ensure delivery excellence across the application portfolio.
• Flexibility to work outside of business hours as needed to support release deployments.
• Providing support to the Change Advisory Board (CAB) as needed

Education:

• Bachelor's degree in Business, Computer Science, Engineering or related field or six years applicable experience is required.
• ITIL V4 certification (Preferred)

Work Experience:

• Minimum 3 years experience in IT Change and Release Management
• Minimum of five (5) years (in excess of degree requirements stated above) of progressively responsible experience in system integration processes
• Understanding of ITIL Best Practices in IT Service Management (Change/Release/Incident/Problem) Management
• Working knowledge with tools like Jira, Confluence, Service Now
• Cloud infrastructure knowledge/experience is a plus
• SQL/VB Scripting/Data Analysis knowledge is a plus