Dallas or Miramar

Duties and Responsibilities
As a lead, you will work with process owners, program managers, and developers to leverage technical best practices in delivering out-of-the-box and custom solutions on the ServiceNow platform
This role is accountable for all aspects of the technical solution and implementation from initiation through closeout of projects
Serve as primary technical point-of-contact for projects focused on cybersecurity capabilities within ServiceNow (IRM/GRC, SIR, VR)
Own, write and deliver development objectives and align them according to client expectations while keeping best practices in mind
Act as a key technical interface between the development team and the customer
Define technical solutions for architecture and design that are aligned with the client's business problems and ServiceNow implementation best practices
Co-lead requirements gathering workshops with Security Practice team members to provide technical guidance and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
Collaborate with Business Functional team members to provide technical input to stories
Oversee developers' work and own overall quality and delivery of development, providing mentorship on technical design standards and best practices
Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
Work collaboratively with Program Manager to monitor for scope creep and resolve critical path technical issues and challenges
Maintain expert knowledge of the ServiceNow platform and products focused on IRM/GRC & SecOps
Applies innovative technology to business processes and develops new ServiceNow solutions
Advises on options, risk and impacts on business processes and technical architecture
Communicates technical problems and solutions to both technical and non-technical audiences
Knowledgeable with the ServiceNow platform suite
Lead and facilitate meetings to gain desired outcomes
Serve as team leader and coach/develop team members
Participate in Agile teams
Complete peer code reviews for quality and consistency
Lead the monitoring of project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
Report application progress and outcomes
Minimum Qualifications
Bachelor's Degree or equivalent work experience
A background in software development, engineering, IT business administration, cybersecurity, databases, or similar
Broad understanding of common Cybersecurity platforms including Tenable, Rapid 7, Splunk, Crowdstrike & Archer
5+ years working in an enterprise environment with 3+ years on the ServiceNow platform
Proven consulting experience as a key technical resource leading the development and delivery of Security & Risk/GRC solutions in client environments
Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JavaScript
Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
Excellent interpersonal skills, customer-centric attitude, and situational awareness
Outstanding verbal, written, and presentation skills
ServiceNow CIS certification in Risk & Compliance, VR or SIR (current or within 6 months of hire)
Knowledge of ITIL, minimum foundation level, ideally higher
ServiceNow Certified System Administrator (CSA)
ITIL Foundations Certification

Specialized Skills and Technologies
5+ years managing software releases in a DevOps environment
3+ years' experience server management
2+ years' experience application development
Proven ability to plan, schedule, and execute plans and rollback plans across a variety of applications and teams
Solid understanding of and detailed experience with IIS and Windows Servers, deploying web services
Experience using and building version controlled (in-repository) CI/CD pipelines on modern tools
Experience in process improvement to include process documentation or change, collection and analysis of related metrics, problem solving, and reduction in cycle time
MS relational databases TSQL, SSIS
Document databases (Elastic, Mongo)
Programming languages and scripting such as .Net C#, PowerShell, JavaScript
Scrum/Kanban/SAFe, Agile workflow methodologies
Automation/configuration management using Jenkins
Source Control software (Microsoft TFS, GitHub, Mercurial)
Basic understanding of Cloud platforms (Azure, AWS, Apigee)