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Who we are:
Semios is the premier AgTech solution for managing tree fruit, nut and vine crops. Employing internet-of-things (IoT) technology combined with big data analytics we collect over 500 million crop data points every day, empowering tree fruit and tree nut growers with decision-making tools to minimize production costs and improve yield. One of our customers spoke to their Semios experience in this short video which shows how our solution helps growers achieve more environmentally sustainable practices.
Our innovative work has received several industry awards:
Semios is dedicated to helping farmers leverage technology to produce a better outcome. Crop insights are stored in the cloud providing farmers decision aid solutions from anywhere, on any device, in real-time. We improve sustainability, reduce inputs and increase the value of harvests.
Who you are:
As a Network Support Technician you will be instrumental in maintaining the health of Semioss networks and coming up with solutions and protocols to support emerging technologies and product lines. You will be responsible for handling escalated tickets from our Network Support Technician Is, as well as interfacing with multiple departments within Semios framework.
The ideal candidate will have a passion for agriculture, technology, and be comfortable with long hours behind a computer. You enjoy working with others to solve problems. You are able to leverage exceptional multitasking skills to remotely support multiple team members in parallel. You are self motivated, quick-learning, a good communicator and a great team player.
What you will do:
- Network planning and mapping
- Network health monitoring
- Assess, troubleshoot and document network issues
- Remotely assist Field Technicians with troubleshooting and maintenance
- Track and maintain inventory of network equipment
- Handle escalated network issues
- Isolate, analyze and troubleshoot complex network problems
- Identify common pain points and generate and implement solutions.
- Develop and implement protocols and procedures for new and emerging products and technologies
- Guide field technicians and other team members through solutions in both written and verbal form.
Requirements
What you bring to the team:
- Advanced skills in operating computer software and hardware
- High level of competence with Excel/Google sheets
- Strong communication and interpersonal skills
- Ability to provide clear and concise instructions, both written and verbally
- Ability to present information to parties of varying technical aptitudes
- A strong ability to multitask
- Availability to work a variety of shifts, including some Saturdays
- Drive to learn and grow in a self directed learning environment
- Skilled at applying previous learnings to future problems.
- Ability to work autonomously and troubleshoot complex problems with little or no guidance.
- Excel at tackling problems that dont have well established solutions. Able to work well with ambiguity.
Nice to have:
- Post-secondary education or certificate in a related field
- Experience with low voltage electronics
- Knowledge of IoT and/or wireless networks
- Customer Service experience
- Tech/IT/Call center experience
- Familiarity with wireless and/or low voltage radio networks
- Experience with Technical Writing
- Experience with Linux Bash Terminal
- Previous Semios experience with strong performance
Job Type: Full Time
- 40 hours per week
- Pay: $19.50/hr - $26.38/hr
Benefits
Why this is the opportunity for you:
- Sleep better knowing you're making the world a better place through more sustainable food production
- Work with a team that values fun, laughter, and each other
- Work with cutting edge technology
- Hybrid work environment
- Medical/Dental/Vision Benefits
- Paid vacation and sick leave
- 401k with matching contribution
Semios
