Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Our Company:

Starforge Systems has built around the core idea of making products that set a new standard in computer gaming. We were founded by a team of industry veterans alongside a group of content creators in August 2022. We set out to change the standard for customer service, build quality, and cable management in the industry, while still making sure our computers were affordable and accessible.

Schedule: 20-25 hours per week covering 4pm UTC+1 to 8pm or 9pm UTC+1. The schedule may be adjusted slightly depending on business needs and candidate availability.

Job Duties:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware
• Provide email, chat, and telephone support to end-users experiencing technical difficulties
• Apply knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Identify and escalate support situations requiring urgent attention
• Track and route support requests via computerized ticketing system; thoroughly document resolutions
• Stay current with product upgrades, system information, and business updates
• Collaborate with other team members to research and resolve problems
• Perform other related duties as assigned

Requirements

Required Skills/Abilities:

• Able to fluently communicate, both verbal and written, in English and German
• Proficient with or the ability to quickly learn an array of computer hardware and software
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to technical and non-technical customers
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Willingness to have telephone conversations monitored for quality assurance.

Education and Experience:

• Associate's degree in Computer Science or related field preferred
• 2+ years of experience in customer technical support preferred

Physical Demands:

• Able to sit for the duration of the work day
• Able to use a keyboard, headset, and computer monitor for the work day

Benefits

Compensation: $25 per hour