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Become an integral member of our `ohana and create memorable guest experiences which make Royal Kona Resort the first choice for guests visiting the beautiful Kona coast! As a member of this family-owned and operated resort, you will help each guest feel like family and will work alongside a diverse and dedicated team.
The Front Office department provides exemplary guest service- from the moment of arrival to a fond farewell. The Assistant Front Office Manager manages Front Office operations and staff in the execution of routine and specialized duties. This position supports the Front Office Manager and Director of Rooms to ensure quality standards of operation and guest satisfaction through prompt and thorough response to guest inquiries.
The role of Assistant Front Office Manager can provide you with:
- The opportunity to make direct impact on the guest experience.
- The opportunity to lead a diverse team of hospitality professionals.
- The autonomy to build team knowledge and skill set through training initiatives.
A typical day for the Assistant Front Office Manager may include the following responsibilities:
- Prioritizing tasks and allocating labor accordingly to meet applicable deadlines. Tasks will include both specialized tasks related to current capital projects, as well as routine tasks related to the continual mission of guest service and satisfaction.
- Engaging staff through the following means: open and efficient communication; providing the tools and information required to effectively perform assigned tasks; ensuring reasonable workload; and creating opportunities for fun and creativity.
- Monitoring productivity and quality of service and providing support where needed.
- Ensuring completion of assigned tasks at applicable timelines to meet the guest expectation.
- Leading service recovery efforts including thorough follow-up to ensure guest satisfaction.
- Performing administrative tasks to support the Front Office Manager in labor management and compliance.
Royal Kona Resort might be a great match if:
- You are seeking a fast-paced environment with high business volume that provides the opportunity to be active on a regular basis.
- Providing personal and prompt guest service is a passion of yours----hospitality is our life!
- You enjoy interacting with diverse people, we host guests from all over the world and our employees are just as diverse.
- You do not shy away from resolving problems and like to challenge yourself in turning around issues to make a guest's stay enjoyable.
Requirements
The ideal candidate for this position is a hotel professional with excellent management skills and strong working knowledge of guest service principles. The ideal candidate is an effective communicator and master of problem resolution. Two years of supervisory experience in hospitality rooms division with preference for experience in a hotel with labor relations.
The ideal candidate will also possess the following knowledge, skills, and abilities:
- The ability to speak, read and write proficiently in the English language.
- Proficiency with Microsoft Office products and the ability to master property/labor management software systems.
- Strategic management skills including effective multi-tasking ability to oversee multiple positions and job tasks simultaneously.
- Excellent communication skills through various methods including phone and two-way radio etiquette and proficient written communication skills.
- Availability to work a variety of shifts including days, evenings, overnight shifts, weekends and holidays.
- Considerable knowledge of front office operations and procedures as well as hotel and lodging laws and guidelines.
- Working knowledge of accounting and cash-handling procedures.
- Neat and professional appearance, a genuine spirit of Aloha and the desire to provide service.
- Ability to effectively respond to guests with the highest standard of professionalism and tact.
- As a condition of employment, candidate must be able to satisfy all pre-employment screenings including criminal background check, drug screening and professional references.
Benefits
Royal Kona Resort offers a competitive benefit package including medical, drug dental and vision insurance for employees and eligible dependents; paid leave accrual benefits; observed holiday benefits; life insurance coverage; and retirement savings plan participation. All benefits are subject to eligibility criteria.
This position does not offer relocation assistance.
Royal Kona Resort
