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IT System/Desktop Support Admin

0n-site in : 800 District Ave, Suite 101, Burlington, MA, USA, 1803

3+month contract

Typically requires a minimum of 2 years of related experience. Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Has working knowledge of work area and general proficiency with tools, systems, and procedures required to accomplish the job.

Exercises judgment within defined procedures and practices to determine appropriate action.

Receives general instructions on routine work, detailed instructions on new assignments.

Implementations and solutions are reviewed for accuracy and overall adequacy.

Builds productive internal/external working relationships.

Contacts are primarily within business unit and occasional organizational and external customer contacts on routine matters.

Primary Duties and Responsibilities:

• Provides day-to-day technical support to local and remote employees for internal desktop systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstation and servers in a heterogeneous environment.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Support of mobile computing environment.

Secondary Duties and Responsibilities:

• Assists in maintenance of network equipment, phones, and teleconference equipment.
• Assists other teams within the Information Technology organization with the support of their projects, hardware and software.
• Assists in the support of the computer room and data center operations arena.