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Programmer Analyst 3 - Triage Analyst
State of Michigan Department of Health and Human Services
Overview:
The primary focus is around the maintenance and support of our salesforce platforms and middleware platforms. The team will work on implementing a cross functional agile team to support production defects and technical support supporting DHHS. Currently, the environments host two Salesforce Orgs that handle MI Bridges, Foster Care Portal, Antigen Portal, Mandatory Reporter, and SHOARS web applications in addition to the 150+ API integrations supported by the middleware solution (IBM ACE and IBM DataPower). In the upcoming year, several significant projects both business and technical will be the focus of this team in partnership with our vendor partners including but not limited to: Migration to the new OpenShift platform from the existing OpenShift platform, automated reconciliation solution with downstream systems, implementation of tools and advanced concepts supporting DevSecOps, Enhancing and supporting technical solutions for the Child Welfare Modernization projects, among many more Business and Technical Projects. The team works with Business and Technical teams to develop and implement Monthly Releases for both enhancement and maintenance requests.
Skills Required:
5+ years of experience supporting large scale system as a Triage analyst
Experience with customer support using tools such as Dynatrace, Elk and Power BI
Experience with processing IT related tickets
Experience using Oracle SQL to generate and execute complex queries for Triage analysis
Experience using Azure DevOps
Experience using Agile methodology
Knowledge of APIs and Asynchronous programming
Experience working in healthcare industry is a plus
Experience training junior analyst is a plus
Knowledge of IBM middleware products such as App Connect Enterprise and DataPower
Excellent communication and documentation skills are desired
RICEFW Technologies Inc
