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Level Desktop Technician II MII
Location: US-IL-North Chicago
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TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. This Client's mission is to discover and deliver innovation medicines and solutions that address complex health issues and enhance people's lives. Position: Level 2 Desktop Technician II (MII2) Location: North Chicago IL 60064 Primary Responsibilities: -
Responsible for implementation and support of VDI in client's VDI environment. -
Monitor the client VDI environment to ensure capacity, utilization, and licensing standards are maintained. -
Responsible to ensure completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands -
Constantly monitor individual work queue to resolve routine and non-routine VDI issues and requests. -
Identify technical and process issues and recommend improvements. -
Responsible for compliance with applicable Corporate and Divisional Policies and procedures. -
Complete tasks as assigned by dispatchers and as directed by management. -
Update service tickets as appropriate and in a timely manner. -
Resolve technical issues and act as a technical contact for issues that require escalation. -
Maintain a high level of customer satisfaction -
Strong understanding of VMware vSphere, Citrix XenDesktop, Citrix Director, and Citrix Studio -
Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP -
Advanced technical computer skills as required for technical support specific to functional area and related systems -
TekWissen Group
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