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Title: Repair Technician I Duration: 9 months Location:Raleigh,NC Overview Perform basic tasks associated with servicing customer products, adhering to productivity and quality standards. Responsibilities Services customer product, primarily hand-held computers and perform basic troubleshooting, break/fix repairs, inspection, cleaning, testing, and final inspections. Records work performed in the form of symptom codes and parts replacement reasons. Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards. Provides input geared toward continuous improvement, work instruction documentation, and standardization of processes. Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving a limited number of factors. Learns policies and procedures then applies them to routine activities. Complies with all required safety practices and regulations. Qualifications Work Experience (years) o None (preferred 1 2 years) Education o High school or equivalent (preferred - at least one year electronics training) Key Skills and Competencies: o Able to work in a team environment o Good communication and interpersonal skills o Able to follow and understand work instructions o Ability to use common hand tools o The ability to work as required while spending 60-75% of the workday sitting at a workbench. o Able to articulate English language clearly o Able to work overtime as needed