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Job Title: Incident Manager
Job Location: San Antonio, TX- Onsite
Job Type: Contract long-term (C2C/W2)
Responsibilities:
- Serves as an ITIL Major Incident Management team member.
- Participates with cross-functional teams that contribute to the definition of the processes, standards, and methodologies, as well as their adoption and governance.
- Monitors and reports on adherence to defined ITSM processes.
- Responsible for the identification of integration points with other processes.
- Serves as a Major Incident Coordinator/ Participates in the Major Incident Management process when required.
- Examines root cause analysis reports to find trends supporting Problem Management.
Mandatory Skills Description:
- ITIL
- Incident Management
- Project Management
- ITSM
- Service Now
Nice-to-Have Skills:
- Problem Management
- People Management
- Change Management
- Strong Communication Skills
Lorven technologies
