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1. Strong Windows Desktop Support Experience
2. Desktop Hardware and troubleshooting at L2 + (Window 10, 7)
3. Experience in handling Benchtop support for a PHARMACEUTICAL COMPANY (Pfizer, Abott, Vertex, BMS, Lilly etc.)
4. Understanding of GxP, GMP process

Good exposure and understanding of IT infra like Anti Virus, AD, Asset Management.