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Samsung SDS America is looking for an experienced IT Support Supervisor to join our team supporting Samsung Electronics Latin America-Miami (SELA-M) office located in Doral, Fl.

This IT Support position is a highly visible role supporting all levels of SELA-M employees including onsite staff, affiliate visitors, VIPs, and the regional CEO. We are looking for someone who has a strong technical background in IT Customer Support with superior customer service and relationship management skills.

This role may travel up to 20% for business trips to New Jersey, Panama, Brazil, and/or South Korea. Bilingual in English and Korean is required.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Responsibilities:

Overall IT management for SELA-M:

• Infrastructure: Network environment, Desktop environment
• IT investment: Planning, Budgeting, Execution

Business systems support:

• Business requirements fulfillment, Coordination with regional/HQ team
• SAP N-ERP (Logistics, SCM), tier 1 support
• Web based application (Maintained by HQ, Coordination is needed)
• Business Intelligence system support
• GPPM

• IT Security/Authority Management
• Trade Spend related KPI Management
• IT security management
• SW compliance management
• Process Innovation Management (Logistics, RPA, legacy system)

Requirements

• 10+ years of experience in MIS, IT industry
• Bachelors Degree in IT or MIS related discipline
• Bilingual Korean/English
• SAP solution expert (module expert is a big plus)
• Basic network knowledge
• Windows desktop knowledge
• Security knowledge (CISSP is a plus)
• Microsoft Active Directory experience
• Microsoft Office knowledge (especially Excel, Power point, Outlook)
• IT helpdesk experience
• Critical thinking, analytical, problem-solving, prioritizing, time management skills
• Effective interpersonal skills to work cooperatively with co-workers and other staff
• Strong communication-both oral and written to convey information in a clear and concise manner

Preferred Qualifications:

• Supervisory/management experience
• Firewall operation experience

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits