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The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023) (link removed) We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
The Housing Supervisor will provide supervision to a team of Housing Case Managers using strengths-based practices to provide Housing First, Trauma-Informed services within a Progressive Engagement framework.
Location
Palmer Court
Reports to
Housing Manager
Position Status
Full-Time
Shift
Monday Friday, 40 hrs/week
Grade and Starting Salary
Grade 8/$21/hour
FLSA Status
Exempt
EEO Class
First/Mid Level Officials and Managers
Job Duties
Administrative:
- Have a thorough understanding of program requirements for Supportive Services for families in housing
- Provide support and supervision to a team of five/six Case Manger
- a. Provide weekly supervision session
- b. Provide case consultation and informal mentoring
- c. Encourage training and development opportunities
- d. Ensure that each household on a caseload has a current Housing Plan focused on housing stability
- e. Conduct home visits with case managers as needed
- f. Ensure that each household on a caseload is connected to income, employment, benefits, medical care, behavioral health care and other resources that support housing stability
- Assist in running combined team meetings
- Assist in the hiring and training of new case managers
- Schedule housing reviews as needed, participate in housing reviews and track housing review recommendations.
- Coordinate with Development for monthly client needs and holiday needs
- Manage vehicle fleet, including annual inspections, maintenance and repairs, and emergency vehicle situations.
- Maintain case manager contact lists, order business cards, office supplies, etc.
- Ensure that client files are in good standing order, including: opened and exited according to program protocol, and randomly audit case notes once per quarter
- Oversee data entry, rent checks, case notes, reconcile timesheets for accuracy weekly and approve bi-monthly
- Coordinate annual housing re-certifications and review for accuracy prior to submission
- Track monthly/daily bus passes
- Check housing authority waitlists quarterly
- Coordinate HEAT outreach and application submission
- Coordinate with our Quality Assurance team to ensure accurate enrollments, case notes and other HMIS requirements.
- Participate and assist in monthly rent meeting, ensure client eligibility and that documentation is provided in a timely manner
- Assist with regular monthly and quarterly reconciliation and reporting
Community Partnerships
1. Maintain close relationships with partner agencies, such as DWS, CPS, local housing authorities, Utah Community Action, Salt Lake County School District Liaisons, Department of Veterans Affairs, etc.
2. Represent teams and department at regular internal and partner meetings
Requirements
Education and Experience
- Bachelors Degree in Psychology, Social Work, Sociology or related field required.
- Previous supervisory experience helpful.
- Masters Degree a bonus.
Required Skills and Abilities
1. Excellent customer service skills being able to communicate effectively and handle difficult situations
2. Ability to develop and maintain exceptional relationships with Road Home Teams, notably: Rent, Housing Stability and Location, PSH and Development
3. Able to communicate effectively and handle difficult situations with professionalism, compassion and from a Trauma Informed Care perspective
4. Understanding of the Housing First philosophy. Willingness to have conversations with clients about housing or property managers as needed
5. Exceptional organizational and computer skills
6. Willingness to accept supervision, direction, and constructive feedback
7. Positive attitude, flexibility and creativeness in problem solving are essential
8. Team player
9. Reliable and dependable
10. Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agencys commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages
11. Have good driving record and be insurable to drive agency vehicles
12. Must pass pre-employment background check and drug screen
Physical and Equipment Requirements
Ability to lift 25 pounds
Ability to stand and walk for at least an hour at a time
Ability to drive a vehicle
Reasonable accommodations can be made to enable individuals with disabilities to perform these essential functions
Benefits
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long-Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
The Road Home is an Equal Opportunity Employer
Diversity, Equity, and Inclusion (DEI) is essential to The Road Homes mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.
The Road Home
