Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Columbia Ancillary Services, CAS, seeks an experienced Customer Service Representative (CSR) to act as a liaison between the Company and the assigned Veterans Affairs Medical Centers (VA).

CAS has been a family-owned business since 1991, providing quality equipment and services to skilled nursing facilities, hospitals, VAs, personal care homes, and home health. At CAS, we provide quality products and services, excellent customer service, and building relationships with our customers and patients. In this role, you will support our branch offices, field workers, and VAMCs.

Essential Functions

• Representing the company professionally and courteously in all interactions with clients/patients.
• Obtaining orders from the VA via phone/fax/email.
• Coordinating paperwork flow to other CAS offices and the billing department.
• Troubleshooting equipment issues via telephone.
• Routing telephone calls to the company's appropriate department or individual(s).
• Establish and maintain client records.
• Setting up deliveries to the VA for service technicians.
• Correlating patient satisfaction surveys
• Logging complaints from patients and facilitating follow-up.
• Communicate with the billing department to ensure proper billing to insurance companies, contracts, third-party payers, and clients/patients for all products and services delivered; maintain accurate billing records.
• Assisting with ordering repair and/or replacement parts for equipment.
• Transferring of telephones for after-hours and weekend calls.
• Pursue continuing education programs appropriate to job responsibilities.
• Participate in Company committees when requested.
• Participate in surveys conducted by authorized inspection agencies.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Completing quarterly reports for VA meetings.
• Assisting with travel arrangements for Veterans.
• Inventory of VA-owned equipment in the warehouse.
• Facilitating monthly patient visit reports.
• Obtaining POs from VA for billing.
• Assuming on-call responsibilities.
• Perform other duties as assigned by General Manager.

Requirements

Minimum Qualifications

• High School diploma or equivalent.
• One year of experience in Home Medical (HME) Customer Service preferred.
• Effective interpersonal, time management, and organizational skills.
• Strong communication skills in speaking and writing.
• Organizational skills sufficient to maintain consistently accurate records.
• Ability to recognize and direct information to the appropriate health care provider.
• Computer skills that include word processing and efficient use of the internet and e-mail.
• Insurance reimbursement knowledge and health insurance billing experience preferred.

All offers of employment are contingent upon candidates meeting the COVID-19 vaccine mandate requirements for federal contractors. Hire will be contingent upon the results of background report.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO) & Public Holidays
• Short Term & Long Term Disability