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CyberArk Sr. Build and Support / Ops Lead
Following will be CyberArk Sr. Lead responsibilities:
Work on EFTPS Build activities.
Target System on-boarding
Single Point of Contact for support services
Lead the complete operations team on technical front
Respond to the email's for any advisory task.
On-call support with the aligned support team member.
Debugging the issues
Provide the onsite support for Major/Minor upgrade.
Perform RCA's
DR Failover drills
Define any new policies in the PAM Solution
Break glass password retrieval
Update documentation as and when required
Any new server Account Addition /Deletion for existing types of integrations.
Adding users in the group and opening of firewall port request.
Troubleshooting of operational issues like:
a. Authentication Failure (LDAP user's/application Internal users like appuser and gwuser)
b. End point target server connectivity issue
c. Password change/verification failure on i. Scheduled task ii. OS (Windows/Unix/Database) level Login accounts
d. PAM Daily scheduled backup failure
e. DC to DR data replication failure
f. PAM Email notification related configuration
In an unforeseen event or in case the issue is not resolved via L3 team, log PAM support ticket with OEM and follow up for timely resolution.
To perform drills related to:
a. DC-DR
b. DR-DC Fall-back
c. Vault Restoration
Business continuity with DR environment
Manage policies configured in the PAM solution
Creating new policies
Consider up to 50 target systems consisting of 25 Linux (Multiple Flavors), 10 Windows & 15 N/w or security devices
Build and test framework for:
o New Server On-boarding
o User/ Admin Provisioning process for least privilege usage
Create standard operating procedure documents that can be used as guides to continue onboarding of remaining systems
Target system on-boarding onto EFTPS environment
Reporting & Platform Maintenance:
Response to performance alerts and warnings
Log monitoring and analysis per instance
Coordination with other resolver groups per instance
Trend analysis
Knowledge Management
Health Monitoring Check-up
Continuous Service Improvement
Impact analysis report as & when required
Reporting :
o ITSM Reporting
o Performance Reporting
Executive Reporting
Adhoc Reports
Ticket Management:
Incident Management
Service Request Management
Problem ticket Management
Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution
Inherent Technologies
