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Description:
The State of Wisconsin is looking for a Desktop Support IV.
Top Skills & Years of Experience: 10+ years of experience in the following:
- Familiar with a variety of the concepts, practices, and procedures.
- Account management, device imaging and deployment, application deployment, and integration of agency configuration management
for Help Desk staff to use daily
Nice to have skills:
- Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks.
- May lead and direct the work of others.
- A wide degree of creativity and latitude is expected.
Interview Process: Teams interview
Duration: 6/30/24
Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing to relocate.
Full job description attached
Additional details:
Within the Instructional Technology Services team, providing technical support to staff as part of the internal Help Desk team as well as
providing account management, device imaging and deployment, application deployment, and integration of agency configuration
management for Help Desk staff to use daily. The position also provides an advanced troubleshooting skill set for resolving complex
computer support issues prior to involving System Engineers, and assists in ensuring established technical, security, and procedural
processes are followed.
The position works to support and secure end-user technologies, including system management tools and software services.
Additionally, this position shares responsibility for formulating and establishing agency technical policies, procedures and guidelines for
monitoring, managing and maintaining personal computer systems in a complex server and network environment. This position also
works within the Technical Services team to provide team and agency wide leadership for administering and further developing ticketing
systems for IT process management. The work environment requires team communication, cooperation, collaboration, and participation
in planning.
Pay range - $27 to $31 per hour on W2.
Tanson Corp
