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WHO WE ARE

The Road Home has been a leader in the fight to end homelessness for 100 years (1923-2023). We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

JOB SUMMARY

The Road Home seeks employees that have a deep commitment to the mission of serving adults and families that are experiencing or have experienced homelessness. Resident Advocates will provide excellent customer service to these individuals while working for the states largest supportive housing development for formerly homeless individuals. The Advocate will work at the front desk of a 65-unit apartment building and perform a wide variety of duties relating to working with poverty and vulnerable populations. Working here is an opportunity to build and change lives!

*If you arent physically able to do these tasks, we will make reasonable accommodations so please still apply*

Location

Magnolia

Reports to

Magnolia/Wendell Property Manager

Position Status

On Call

Shift

On Call

Grade/Starting Salary

Grade 4/$16.00/hour

FLSA Status

Non-Exempt

EEO Class

Administrative Support Workers

Job Duties

Provide excellent customer service to our residents and their families, guests, donors, vendors, community agencies, etc.
Work with diverse clients - being culturally responsive and approaching clients who are from different racial, socio-economic, and ethnic communities with respect and openness.
Work with people who have experienced trauma from a Trauma-Informed Care perspective.
Provide crisis intervention as needed; including determining when it is necessary to involve other staff, administration, or the authorities.
Provide clear, specific and consistent information to residents, and instruct residents of property rules/procedures.
Monitor the activities of residents to ensure the safety of residents, volunteers and staff.
Assist in resolving conflicts that may arise among residents.
Work well in a public service-delivery environment, which can often be fast-paced and require excellent multi-tasking skills.
Assist in maintaining a clean and safe facility, identifying special needs and referring needs to supervisor.
Perform rounds to check the building for safety and security.
Draft incident reports where appropriate, maintain records of resident and guest activity and maintain an accurate shift log.
Operate as part of a team that strives to serve people who have/are experiencing homelessness in our community.
Check residents guests in and out.

Promoting Best Practice

You Must:

Demonstrates awareness and desire to understand diverse populations.
Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
Willingness to understand that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.
*Other duties as assigned
Must pass a pre-employment background check and drug screen.

Requirements

Education and Experience

High School diploma or GED required
Experience working with diverse and vulnerable populations preferred

Physical and Equipment Requirements

Ability to lift 25 pounds.
Ability to sit, stand or walk for an hour or more at a time.

Benefits

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Homes mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

The Road Home

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